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Krystal Urban Cancun

Avenida Sayil SM4A, Lote 7, 77500 Cancun, QR, Mexico
+52 998 848 8000

RM 312+

Overall guest ratings

7.9/10 Good
Based on 1,016 reviews

Review highlights

  • 8.8
  • 7.7
  • 5.1
  • 4.6

Good to know

  • Spacious rooms
  • Great shopping
  • Great view

Nearby

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    About

    At Krystal Urban Cancun, you'll be within a 10-minute drive of La Sagrada Familia Parish. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A poolside bar and a fitness center are other highlights, and rooms offer balconies and flat-screen TVs.

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    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Storage available
    • Terrace/Patio
    • Child pool
    • Pets not allowed
    • Free valet parking
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    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    Based on 1,016 reviews
    • 8.8 "Good value."
    • 7.7 "Good location."
      9.5 "95% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.1 "Near to public transport, according to 71%."
    • 7.6 "Good breakfast."
    • 7.3 "Good service."
      8.6 "86% found the staff to be very friendly."
      7.3 "73% were happy with the shuttle service."
    • 6.4 "Rooms are ok."
      6.9 "Beds were acceptable for 69%."
      6.4 "Only 64% said rooms were clean enough."
      5.0 "Only 50% said the rooms were modern."
      5.6 "Only 56% thought the shower was ok."
    • 5.1 "Pool is mediocre."
    • 4.6 "Wellness & sports facilities were not very nice."
      4.5 "55% didn't like the fitness area."
    • 4.3 "Disappointing food."
      3.3 "67% did not like what was on the menu."
    • 4.3 "Internet is poor."
      4.1 "59% said the wifi quality was bad."
    • 3.8 "Bar is not good."
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    Overall rating

    8.0 Good
    Based on 457 reviews
    • 7.7 "Good breakfast."
    • 7.4 "Good location."
      9.4 "94% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 6.9 "Service is ok."
      6.5 "Only 65% thought the service was professional."
    • 6.5 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
    • 4.5 "Disappointing food."
    • 4.4 "Internet is poor."
      4.1 "59% said the wifi quality was bad."
    • 4.3 "Wellness & sports facilities were not very nice."
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    Overall rating

    8.0 Good
    Based on 314 reviews
    • 7.9 "Good location."
      9.4 "94% liked the proximity to shopping."
    • 7.6 "Good breakfast."
    • 7.5 "Good service."
      8.8 "88% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
    • 6.3 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
    • 5.1 "Pool is mediocre."
    • 4.6 "Internet is poor."
    • 4.3 "Disappointing food."
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    Overall rating

    8.3 Excellent
    Based on 30 reviews
    • 9.0 "Excellent value."
    • 8.0 "Location is great."
    • 7.3 "Good service."
    • 6.3 "Rooms are ok."

    Overall rating

    7.9 Good
    Based on 213 reviews
    • 7.8 "Good location."
      9.5 "95% liked the proximity to shopping."
    • 7.5 "Good breakfast."
    • 7.2 "High comfort."
      9.3 "93% thought rooms were spacious."
      7.2 "72% said the beds were comfortable."
    • 6.9 "Service is ok."
      6.9 "Only 69% thought the service was professional."
    • 6.5 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
    • 5.5 "Beach is so-so."
    • 5.2 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 4.7 "Pool is below average."
      0.0 "Dirty pool, said 100%."
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    Good to know
    "Spacious rooms"
    "Great shopping"
    "Great view"
    data provided by TrustYou

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