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The location, room and staff were all excellent. Value for money, it was spot on, in fact we would have happily paid more for our accommodation. Small things like cleanliness of the poolside toilets, slowness of service at the pool bar and at reception were a little disappointing. Especially the pool toilets which didn't seem to get much attention during the day and after a couple of hours were dirty with overflowing rubbish bins.
The hotel lived up to all our expectations for a family holiday. The staff were great, very attentive and always polite. The rooms were lovely - huge big bathrooms and I loved the comfortable super king bed. When we got home we wanted to book right away again. This hotel does deliver for a family holiday - perfect. The games room (pool, table tennis etc) was tired and did let the hotel down a bit - it does need some new equipment. On our last night the snooker table took 4 euros of our money, but did not allow us to play. As it was late and our last night, I addressed it in the morning with reception and asked for a refund on the money when I paid my final bill - they refused saying I should have come to them the night before as the games equipment were managed by an external company. Given I had spend over 2,000 euros at the hotel - I was dissappointed they refused to give our money back - as a matter of principle. I found the reception staff much less efficient and less helpful then the other staff in the hotel. I reported a phone problem 3 times but they did not fix it - I was sure they had forgotten about my request as soon as I had left reception on every occassion. That aside, we had an amazing time.
the huuuge room! The area.
limited satelite television:
I loved the hotel in general, was an oasis and really was a great place to stay I didnt like having to go home :(
pools, restaurants, beach high prices of food & beverage
Hotel room and ambiance of hotel was great. Pool toilet facility was generally poor. Dark, dirty and not cleaned often enough. It was not Sheraton standard.
Staff very friendly + hotel 1st class no
Relax and kindness of the staff They lost my nightgown during the cleaning and daily changing of the room... They forgot for one day to clean the room
The Sheraton was great and we really enjoy our stay there. We were a bit surprised to have to pay extra when we wanted to use the Spa / Gym within the hotel. This additional change was added to our bill. This is the first hotel that I have every stayed that have these facility had the guest was changed extra for the use of them.
food prices very high for what you get
the cleaners were very nice and also helpfull the food it was very bland
The hotel room was a roomy one with fainted equipments. The staff was friendly and helpful. We ate once the dinner which was average level, nothing too good, nothing too bad. Pool area was large and well maintained. I think this hotel is ideal for families.
That the rooms were not cleaned until later in the day so you did not have to rush out in the morning I thought the staff were particularly rude, and the food at breakfast time was awful. The sausages and eggs were cold, the bacon was simply streaks of fat.
Staff were lovely. Rooms were kept very well. I would have like more computers available
Especially the reception staff was very friendly and helpfull
Quiet, friendly place and staff.
perfect hotel ,perfect location....
Fully equipped kitchenette, large clean rooms, quite friendly reception, interesting architecture. Situated few km from the airport, but I didn't hear any aircraft noise. No major problems but following things could be better: - Looks like no Visa card terminal on reception, receptionist had to use terminal in another room, so I lost sight of my card for several minutes. - If you'd like to use free private parking as stated on this site, I recommend bringing with you printed hotel specs (as I did and afterwards I could use parking for free) because otherwise they may try to charge you with 5EUR per day for parking. However, there is a lot of available parking places around the hotel in case you won't be lucky.
value for money. quite place. ok for family or as a base to visit the island by car. there is nothing in Costa de Antigua, but it is near Caleta de Fuste and the airport.
Very friendly staff, good price for good quality. There's no beach and very little shopping around but there is a free shuttle to Caleta and public transport is very cheap. Even taxis are quite cheap
Food popup ads, using internet connection it drove me crazy. There was no No live Euro 2008 matches shown n the hotel. I had to watch in bare outside the hotel even though they told me there will be euro2008 in the hotel when I called them before I booked.
Location, public areas free wi-fi , also public areas beautiful. Reception staff rude, and unhelpful. A very bad smell in room all week. Sun only shine on balcony for 10 mins a day. Requested Sea-View, tried to charge me extra, even though this was never mentioned when booking. At breakfast in restaurant, cups and glasses allowed to run out, never replaced. And surfaces not wiped.
Very clean hotel, outstanding food, nice pools, good localisation (in the middle of Fuerta), nice hotel beach with lagoon, lovely and quiet garden Close to the airport so sounds of planes flying just above the hotel was little annoying especialy in the morning, beach with no waves
Very relaxing, close to lovely beach, short walk to main resort , relaxation, relaxation!!!!
My fiance and I were very impressed with how well the staff spoke English, and other languages, that was a big help. We also liked that the hotel had a listing of things that we could book to go do. I would recommend the Jandia trip, and deep sea fishing. The hotel is right on the ocean and just a 10-15 minute walk up the beach to a lot of different restaurants. I think it had to do with either the weather or just what side of the island we were on, but it was very windy. It was less windy on the south side of the island.
pool area slow service at bars some staff more competent than others !
all inclusive food was great, lovely clean beach and hotel, very friendly staff Having to pay for sunbeds and parasols at the beach while being on an all inclusive holiday
The food at dinertime was often cold. The employees weren't aware of each others ways of working. For example. The emloyees in the bar didn't know where you can get your towels?
The Food was fantastic and very good value for money, so was the evening entertainment While the hotel is very new, the bath had rust in it which was very off putting so I kept covering it with a towel and the washing line outside was broken which was very unsightly
quiet ants in apartment
clean rooms, nice buffet bfst, close to the airport and tourist places, good for family holidays no air condition in the rooms, swimming area very busy- most of the sun beds booked since early morning hours, not great place to stay for honeymoon
Value for money. Quiet place, perfect for family holiday. :Clean nice apartaments. Tasty food, wide range of drinks. (all inclusive). Good weather guaranteed.... Topless women sitting around the pool is not a good idea in a family resort packed with kids....
good location 15min downhill wolk to nice beach and 8 min to centre of things,yet peace and quiet if u want child friendly, cheap and cheerful,wonderful weather, staff were very accomodating when there was a problem, no air conditioning, ants in the apartment. you need ant spray to stay here, they were everywhere.
The friendleness of the staff working in reception, very helpful with booking taxi's and excursions etc! Not only that, the fact that on previous reviews it was worrying to see a few comments on the security of the appartments. However, I did not see any reason to feel unsafe! To be honest for what we paid for the hotel, I couldn't really complain about anything. We went self catering so we spent alot of the time out of the hotel! If I was to complain about anything it would have to be maintenace in general. I think if they were on top of the maintenace then The hotel would be even more of an attractive stay.