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Fantastic view and clean accommodation. A bit of a walk to the city centre (Tahrir Sq.). Better to catch taxis on the road though (taxis waiting in front of the hotel will rip you off).
Nile view I enjoy it because it inspire me Reception embole are very freindly and sense of respect they are Embasadors of Egypt My regards
It's view and closeness to the Nial without any seperation ,presence of Alkapapgy one of best resturence . no gift or small shoping place
The view, nice territory, nice outdoor pool. Quite good for Cairo. We ordered a breakfast with the room service, we were told that the breakfast will arrive in 10-15 min. Finally it took about 1 hour and they didn't bring coffee, saying that coffee machine is broken...The price for the breakfast is around 20 euros.
the place of the hotel
Luxurious, clean, comfortable, attentive staff, excellent restaurants and breakfast. Fabulous view from rooms. A little out of the way - taxis or hotel limousine essential to get anywhere. Very comfortable way to prepare for long plane trip. It was very busy when we arrived to check in and we had to wait 20 minutes to be assisted at reception.
Excellent Hotel I can really recommend
many restaurants and nice view very long check in and check out., Price paid is 6% more than booking price., Hotel staff and security asking for tips for doing nothing., must pay $10 to get in the sauna.
Excellent service from start to finish. Great rooms and lovely view over the Nile.
How welcoming the staff were and the lobby I expected more clean there was some dust on the book and around the sink wasn't clean which I found it mistreating your guest nicely there small detail should be clean because it matter to some people
view and location Quality of some staff , hard to get a taxi, value for money
we enjoyed the evengn music sessons
The hotel is not perfectly located on the Nile, but it is one third of the price of the perfectly located hotels, and I found the location super-interesting. The hotel is clean and very well maintained and staffed, and it has the best gift store of the 20 or so I scanned in Cairo. I definately recommend Safir as a budget alternative to the classic five stars (Grand Hyatt, Kempinski, etc)
Great Breakfast My room was very noisy. It was on a top floor, and motors on the roof kept me awake all night. Bar downstairs has an undisclosed minimum spend requirement.
Good Breakfast, River Nile was in a close proximity, Courteous Staff. No water for one day as there was a muncipal problem in the entire area and this was the day we checked-out for our onward journey. So we had the minimum impact. However other travellers were having quite a problem.
Clean and comfortable with excellent staff.
The rooms were large and clean. The bed was comfortable. The pool area was nice with cushions laid out for comfort. We did not get a chance to use the pool but it looked inviting. Breakfast buffet had a wide selection. Food was good.
Impressive hotel, but don't expect max efficiency, we are still talking about Egypt :) Minimal glitches with staff and responsiveness, but nothing to spoil the stay or anything.
every thing specialy the bachyard cafee
Excellent and highly trained Staff, especially Front Desk staff and their management
The garden They dont give u the room and the view u like
the most i liked was the outlets of the hotel. i didnt like the rooms as they look a bit old fashioned.
Hotel facilities House keeping disturbace to make the room even the not disturb sing is hung outside the room
The history of the place and the Urban Decoration is so amazing and so beautiful. Some the staff behave is not appropriate , the bathroom is not equipped very well and its old,
Not a lot actually. See below. Food and drink was extremely overpriced and mediocre. An example which sums up the hotels attitude to the guest was two 1/2 litre bottles of water in the room with a price tag on them of EL. 24 each (approx 3 Euros) Accommodation although clean was rather tired - not what I expected for the 'Offer price' on a deluxe room.
inclusive of all services they did not recognize your website, but luckyly the manager was a german national and have resolved it.
The staff are excellent, very friendly and attentive. Rooms are very nice with very comfortable beds. Lovely hotel. Very expensive internet unless you are a member of free President's Club. Very noisy wedding until 4am kept us awake on Thursday night despite being on 8th floor.
the style of the room , the back side of the hotel
The atmospher was great. The internet didn't work in my room.
The first thing I liked is that the hotel upgraded us to Fairmont gold which included free food which was not in our initial booking. The rooms were very clean and the view was very nice. The staff was not very knowledgeable and do not provide exceptional service which should be available in a 5 * hotel
Amazing location and professional service, intelligent staff, SKY POOL overlooking the Nile. Great rooms and provisions. Sky deck closes at sunset. No free internet in rooms - this should be standard. No breakfast with the room fare.
The location was excellent and the staff was very accommodating. Booking.com hadn't faxed over my reservation so there was some delay as the hotel confirmed things with them.
upgraded to better room hotel transfer too expensive as was the internet.
It was nice hotel, needs refurbished bathrooms. Location is excellent, no need for taxi. Everything is around you within a walking distance, mall, cofe shops, supermarkets, shisha places. cinema, fast food are also cross the road. Only bathrooms needs new fittings.
Waiters at the breakfast room,had no idea about a)1-how to handle a glass 2-to check if the glasses are replaced by clean glasses 3-if the forks are clean. B)everyhwhere at the hotel is smoking(thks god not at the rooms) area.for those who has allergy,it is a real big problem.
The hotel made a mistake with the booking, but rectified it after some discussion and upgraded the room. It was useful to have the print-out of the original booking with us, as it was disputed.
The meals were good. They will over charge you more than what is quoted on booking.com. I was quoted $347 on booking.com and when I got to the hotel after my very long flight it had become $502. Then they tried to hit me up with some more erroneous charges when I was leaving. I had to refuse all additional charges vehemently. The general manager was standing right across from me trying to get additional fake charges into their system. Just because they print a piece of paper doesn't mean that you have to pay it. Make a fuss if you must. The shower will switch from warm to scalding hot without any notice and back to cold. One day there was no hot water. Also the carpets looked old and dusty/dirty in room 601. I don't know how this hotel gets to belong to a Hilton. Must be the worst hotel I have stayed in forever. Also always lock your room door with the lock bar, otherwise the service staff will walk in on you.
Nothing Bad every thing
Excellent service good value great breakfast rec upgrade to executive checkin if avail. Staff top rate, nothing too much trouble.
Breakfast of the hotel was fantasitic!
Staff excellant and very helpful. Good location for visit to city centre and cairo museum which is across the road. Nice outdooor heated pool and good selection of restaraunts in hotel. Not a five star hotel as it was clean but dated . the tour group in hotel was very poor and too expensive. Very poor information from office and meal on nile tour the worst meal we have ever had. The egyptian dance and music was very good.
the ramses hotel is an old the management should renovate it totaly. there are more guests than the hotel staff can handle.specially at lobby area and the garden court.more over the wedding is held at the same place of the lobby area which make the area very unsafe for scaping rout in case of fire.
The staff and facilities were all wonderful,very friendly and efficient and I feel it was an excellent place to stay in such cities as Cairo,I was very impressed! My only criticsm was the lack of tea/coffee making facilities in the room.I've stayed at many Hiltons and this is a feature I expected and I feel it would prove to be very popular with most guests,and not expensive to implement.
It was in the centre of a bussing city but was also relaxing The traffic around it
Staff is very friendly Upon arrival to my room, I found the remainings of hoses in the bathroom. Seems that they have executed repair works but them forgot to clean up.I had the chance to try three of the restaurants in this hotel but non of them offered quality food.
Service like never seen before, they help you with pleasure and show it. Beautiful hotel, great facilities, friendly staff, comfortable beds, and luxurious rooms.
ever thing it is nice and luxury
Food is good Staff are below average on their service and friendness .
quiet , clean , good breakfast , very cold , small lobby . expensive
There's a nice view of the pyramids by the pool. The rooms are nice and updated except for the carpet. Eat outside of the hotel. The food is mediocre at best. The hotel is very disorganized. Lots of potential regarding this hotel but needs new management.
very helpful stuff location terrible (not close to pyramids by foot), nothing near hotel to dine or tale a cafe', cafes inside hotel below expectations
dont judge the book by its cover! photos are very misleading... pyramid view is hardly visible & lots of extra charges. first time MEridian let me down.
I'd say everything was so nice than I expected before. When I arrived the hotel everybody said to me welcome to Le Meridien Pyramids and the receptionists speak perfect English. Also, my room was surprisingly luxurious, comfortable and of course really clean. Room making services did a great job everyday. In addition, I was able to see the pyramids from the swiming pool and staff warking there were very friendly and nice. What's more? Oh, there were several places to eat and drink in the hotel and I went a few of them. All staff were well trained and helpful. I remember one more thing. There was a bank next to the reception and the exchange rate was the same as the banks in the Cairo airport.
theo only good thing is the restaurants and the pyramid views.. Some of the service was great but was a bit to full on. Thew hotel photos did not apply to the hotel. It was not updated with recent pic]tures and did not look like what we wanted. the hotel is quite old. Hertz car rental i fine but had problems with tipping and some of the staff were to full on. Watch out if you have blonde hair. For the money you pay i do not think it was worth it.
In any hotel in Cairo you will find the traffic anoying. I have been to the hotel before and when I came I found out they were renevaiting the hotel and there were no information about. So it was noisy out by the pool, and the nice coffe place they had before weren`t there
Close proximity to the Pyramids. Good selection of food at the buffet. Great pool area. The water temperature in the shower was very hard to regulate. The anti-scald feature on the sink and shower mixers does not seem to be working.
The hotel was a good place for its price. We enjoyed the amenities but there isn't much to do outside of the hotel. We enjoyed Zamalek area more and people should consider that area if traveling on vacation. The rooms are a bit old and it's not really 5 stars. Overall, it wasn't bad.
Location Restaurants were under construction
Hotel Le Meridien were under instruction to charge our credit card. They charged the clients credit card after threatening them with jail
Exceptionally gracious staff and very good facilities. Terrific pool. No complaints
the location, staff Need to pay more attention to keep the place clean, staff need to spend more time cleaning the hotel and less time looking at their mobile phones
Very nice heath spa, sauna etc. Charming and helpful staff It was further from the city centre than I expected; but conveniently close to Cairo Intl Airport
excellent Staff the likes of Magdoline, Mohamed and the rest of the team internet or sever disconnection challenges atleast once or twice but there was an alternative
Every staff member was very hospitable, helpful and honoring of each of our family members. Amazing service.
the complimentary drinks all the day the hotel doesn't come close to its 5* rating! the rooms are all thesame size, whether single or double or triple!! for the triple they just added an extra bed.Therefore, cramped space! breakfast menu is the same daily. The staff in the dining room has this one thing on their minds- clear the table ASAP!
Staff - well trained, responsive. Evidence of good professional management. A bit expensive, but a comfortable stay
i was very relaxed at the morning but at the evening it is very noisy and crowded i love this old building,the choice of the staff is perfect,it is very neer to the airport more than i expect the booking at the start was difficult it ap.that ther is no exp with net booking
Beautifull hotel with very comfortabel rooms and beds. Rooms with poolview are very nice. When we were there a musicband was playing every night. If you like that it is fun, otherwise can be disdurbing. Staff was more willing to handle things about the room and bills with my husband instead me. One time they did not accept me signing a bill without my husbands autograph.
it is calm, clean and the hall is big which makes you feel comfortable rooms are not 5 stars.. bathrooms are very very old.. the TV is horrible and old
very nice stuff. There was some little noise in corridors.
services, cleanliness, comfort Too far from the center
Friendly reception staff, very comfortable, quiet room and excellent service package. Staff can be very inflexible at times (just not used to the Western way of doing things) and very stingy with alcohol in drinks. Alcohol is very expensive.
Very nice garden area and classic look. Good lebanese restaurant and excellent steaks at the Italian restaurant: you can chose different menues form the garden area which is elegant in the evening. Free shuttle but to the airport every hour. Good and clean fitness centre. I have been there for about 15 times this year, they never upgrade the points on my alitalia card despite many complaints.
The way and the frequent they clean the room is very good , easy to check in and out , fantastic Nile view basically is the best, Staff need to learn how to smile and be happy ,they need to care of the main gate and to organize the drop off area, the waiters in the cafes they just need training.
The hotel is a very good deal; pay a few extra bucks and get the breakfast buffett included in the room and you can't go wrong. The restaurant selection and food awesome. The Nile view from the 11th floor was very nice. The location was about 5 minutes walk to the Museum and maybe 15 minutes walk to the Cairo Tower. There are tours out of the hotel lobby too. I recommend this hotel to anyone going to Cairo! The prices are a little misleading; instead of $200 a night, it was $250 a night with taxes and service charges added in. And it didn't stop there; it was like this at the bars and restaurants as well. I probably wouldn't have minded paying a few extra dollars knowing how much something costs going in, but it seems a little decieptful. Know this going in, and you will at least be prepared - still highly recommend.
Location, Location, Location. Good Food. Fabulous View from Nile View windows. Friendly, helpful staff.
i has in some rooms very nice rever view
The location, the Nile View, the breakfast, the bed and pillows. many things available in the lobby mall, travel agent, bank , ATM machines, bank .. etc ... The Casino, the bar, the disco, should not be there at all.
Toobusy a place very convenient location Catering staff need to be more attentive ti clients request( sometimes absent minded !!)
The site mentioned that there is free shuttle to airport,but I had to pay thre times what I would pay for a normal taxi
the speedy chick in and the speedy chick out .the hotel managment knows how to demonstrate hight level of customer service .very friendly staff highly trained
Swimming pool, Lobby,resturant and the food.It is also vey close to the Mall city star which is a huge mall where you can find a lot of shops & resturant. The only thing that people smoking everywhere. Delay in room service. may be due to so many guest?
I like the warm envirment in the hotel and sorrounding.they have many good food and very warm staff no
comfort, shopping, and luxury too expensive $120 for 2 rooms 2 nights
very poor communication within the staff, they are not customer oriented and poor customer satisfaction
Staff did not care about anything. They kept saying that We will charge your credit card any way. Staff is very unfriendly
The Swiming Pool and the Facility - Staff are using People, which realy i will think twice going again back to the hotel, Frankly i could go for another 3 nights more (Bussiness Trip) but i decided to go for another hotel to avoid the staff
cleanliness , people were nice , in the room , DVD was not working , as i lost my luggage i dont recieve enough help , although i dont have any thing to shave and brush my teeth , i dont find this facility in the the room , i asked for it they bring tooth brush , but they dont bring a shaving blade and hair comb .once i arrived i informed that i have problem that my luggage lost and i want your help to follow up with the air port , but i felt they didnt do it , becuase when i returned back next morning to ask for the luggage they told me that their is no news , later i discivered that they recieved my luggage but thier were miss communication in between the shifts , until afternoon i returned to them and by chance i discovered that they already recieved the luggage .
Near the City Stars shopping mole. - The reception staff
Excellent location, nicely decorated
I like only car drivers stuff and bell man. Not clean,no washing water for two days,bad smell every ware,not ready for handy cap,always busy with bus's,bad room service,no commitment for nile view,elevator delay for ten minuts,cheap firnuter,cheep tv,cheap doors for rooms,rusty windows,foront disk stuff cheeting guest,bad food,bad house keeping,dirty toilet,dirty showers,dirty towels...etc
Nothing Very bad stuff and also nothing belong to reality mentioned about this hotel in internet ( no casino , no club and also not related to nile hotels ) . No professional survice like i could not have key for my room , and everytime i want to inter my room , must go to reception . Was very bad hotel and i am really upset .
location rooms do not look like a five star hotel rooms tv channels are lemited and not possible to add your favorate channels although i asked to add some channels but with no response..
Location Check in Services
good location, closer to opera house. chance to see Egyptian wedding they didn`t clean my room properly during my stay and offered amenities only for the first night, hotel limousine charged more than 10times of local taxi
Very good The only one thing that did not made me unhappyis the booking and availability of the room. I booked a room that faces the nile ,however, they gave me a room that does not face the nile for the first night as they said they do not have a vailable nile views rooms even though my booking specifies that clearly. No money imbursement was made for the difference.
Location Check in and out very slow
hotel facilites needs updating
I was made to comply on your non-professional cooperation and organisation. We ordered transfer from airport in advance, which was confirmed by Samia Abotaleb but nobody arrived for us. At the reception desk nobody speaked english during our stay (15-21.2.). We sent the credit card details for charging in advance to Samia and at the reception they did not have it and asked us to pay the room.
The staff and the room the elavators were very busy all the time
My room was ok. But bath room is very dirty and unusuable.water is not come well and waist is not going well.service was very very poor.u took da money on 5star. But this is not reached 3star level.sorry.
The hotel not cleaning at all and the services too poor and I will never ever stay in this hotel next time Nothing
I stayed at the hotel for two nights and the reception staff were not helpfull when asking them about things to do in Cairo. I was refered to the bell boys who i felt were out to rob me. On two occassions i arranged a taxi from the hotel and on both attempts they were trying to swindle money out of me.
Excelent facilities, very well located in the one of the most beatifull part of Cairo, the Gezirah Island in Nile river. Warming and friendly attention from the staff & services team
design of furunure so comfortale Cleaning of bathroom
Location of the hotel was very good, most of major hotes are in the same area, at Nile river. Cleanliness of room can be better, and staff at hotel entrance should be more professional.
Best 4 star hotel in cairo Breakfast not included...
The staff was very great and the hotel is nice and clean, but the problem was that compared to other hotels in Cairo which are higher in class and luxury, the price is very high. The swimming pool.
Ideal location, on the nile close to the museum and restaurants/bars. staff very unhelpful. everything we requested involved us asking at least 3 times and waiting at least 1 hour. Pool was supposed to be heated but too cold to use even in the day when the sun was out. Standard of hotel very poor for the price.
central location, walking distance to the Egyptian museum (as previous comments suggest traffic is indeed heavy but if you do as the locals do it is no problem at all getting there), close to metro station, nice roof-top terrace, reception staff friendly and helpful service in the restaurant was poor (had to wait 20 minutes for someone to take my order) even if food itself was good, cleanliness of the room could be improved (changing bed sheets on a daily basis is not the whole deal and not the most important thing), breakfast a bit boring and slightly over-priced for what it offers, tea/coffee/creamer not replenished (had to ask 3 times)
Quite . staff , clean room , T.V the bath room didnt have the water hause for cleaning after using the sifoon
Brilliant location, just out of the hustle and bustle.
Great Location, polite and accommodating staff, really comfy beds, pillow menu, breakfast buffet very tasty, different international cuisine served buffet style every night or choose from a la carte. As two women travellers felt safe and secure there. Hotel limo driver who took us to the airport was rude, a disappointing end to an otherwise enjoyable stay at The Conrad Hotel. Internet access in the Business Centre expensive.
The staff was very friendly and helpful and the room was quite comfortable. Quiet and comfortable night's sleep. The hotel was kind of sterile, with not much of a local feel.
the front dest manager, Mr. Waseem was very cooperative and helpful.
The booking I have done along with the price rate was according to Booking.com should be for a Nile view with 2 King size beds, but when I arrived the hotel, they were not honest and gave me a small room with on bed and no Nile view, they claimed that their rooms are all Nile view, but in reality they are not and they said the reception staff in the hotel that the only real full Nile view is the suite only.
The professional attitude of the personell, the clean rooms and public areas, the quality of the food cheaper internet
This is my third stay at the hotel. Staff are very helpful. The Executive Lounge is superb. In my view, it is value for money considering its location.
the staff was great when i asked for assisstance. the price did not meet the luxury that i expected by a looooooooooong run. over priced and the place really needs some serious make-up.
good location and breakfast Dissapointment wellcoming of reception staff, I made my reservation on kayak website for 2 person with breakfast forUS$ 100 per night, but the hotel asked me to pay 112 mor for each night.. how it comes? the reason that iam not United state citizin. I gave hime two options to solve the issue, the first to cancell my reservation so i can return back my mony from kayak. and secound to contact agent and inform them about this problem but his response was absoulutly negative. He asked me to pay and irefused to pay one cent more. I call the agent from my pocket and wait more than one houre till confirmation comes from agent. My openion if the reservation agent has made a mistake, the hotel should contact them and solve the problem not me. Overall it is very clear that this huge two tower hotel is not well operated, one of those two building is not used long time and the other is 20% occupied.
Nothing just the view I had to book and pay again Food staff service room
Nothing good Staf very very very bad , price more than i booking
Beautiful view, located on the banks of the Nile. Staff was not interested overall. No alcohol served in the entire hotel. I was told to "go down to that Four Seasons". Our flight did not leave until later in the day after we checked out...was told we could not use the wireless internet since we were not active guests.
The rooms were clean and modern. Public areas were attractive. Although 1 of our 2 rooms was non-smoking, there was smoke odour. The other non-smoking room next door was fine.
Great rooms and amenities!
The presence of so many restaurants and a good bar. However the music was too loud sometimes to have a good business talk The music in the bar was sometimes too loud
the place was nice and details were all payed attention too. very nice hotel. I didn't like the check in process. neither desk (the main hotel or the towers) had my reservation nor could they find it. I had to pull out my computer to show them the reservatoins. I had the worst Cashew Chicken I had ever had in my life. the Pizza and the Shashimi was good but the Cashew Chicken was the worst I ever had in any countyry.
it has big lobby and many restaurants the charge me for using business room and for printing and copy machine were very ecpensive
5-star quality hotel. Excellent staff, beautiful and spacious rooms, all amenities in place. In short: one of the very best hotels I have ever stayed in. And I am a worldwide business traveller for 15 years now.
Everything was wonderful.... and the staff was very very polite and helpful!
The spacious room, the attending staff, the general cleanliness..
welcoming and helpful staff
The atmosphere, the luxury and care that is afforded to guests.
The staff responsible for cleaning the rooms, made too much noise outside that one is not able to sleep after 8 am. Second, the airport shuttle that was supposed to be on time, did not show up for 30 min and I had to take a taxi. The reception staff were informed that I was not glad about both situations. I hope my next visit will not encounter such incidents, especially I am a member of the President Club. Best Regards.
staff are not friendly nor willing to help with the exception of one concierage called Shaaban abdallah, Laundery refused to pick up a suit and a dress for next day pressing claiming they are closed though it was 7:55 pm and they supposed to close at 8:00 (the guy called Jerjes), even though i lit up dont disturb and hang the sign on the door but house keeping insisted on ringing the bell just in case i was awake! (two nights out of the three)
the location of the hotel is near the airport and near the city sight.
good value for money , excellent staff, ..an exceptionally good hotel for cairo. lan wifi in room $10 per day ok speed but not great. has the most comfortable beds. Is a five star hotel expensive alcohol but thats to be expected
Friendly treatment. The extreamly high internet prices. Even for the executive floors.
Room service is the worst iv'e seen in my whole traveling life. They never clean when you need them to and they barge in on you while sleeping although the DND sign is hanged.
Maintenance can be improved ( broken termostatic control of air conditioning in the room - old, ruined frigo bar - ruined water taps and bath details
This is a big business type hotel and the best thing about it is the friendliness of most of the staff I had booked six rooms and they managed to lose one of the bookings despite having confirmed it on the phone the previous day.Also when our flights in from Aswan were rearranged our telephone message was never received by the concierge.
No thing Yas, acually everything
The staff. There was NO HEAT at all.
Friendliness and helpfulness of staff 2 single beds for my wife and I
Nothing that i can remember They double charged, were complicated on check-in and very difficult as a whole.
Staff were very friendly. I liked the king size bed in the room - it was the most comfortable bed that i have ever slept on. My room smelt like cigarette smoke and when i returned home after my stay, all my belongings stank like stale smoke. I am a non-smoker.
Superb hotel and great design. Unfortunately didn't get the time to use the pool. The airport transfer was taking 45 minutes waiting in the shuttle bus till the other passengers arrived
It is far from the city.
luxurious hotel, spacious and very clean rooms, king sized bed, excellent service and surrounding area, however a little far from the center of Cairo but close to the airport the hair coiffure was really bad...
Very nice gym. Good location relative to the airport. Men's steam room and jacuzzi showing their age and therefore, they do not look clean. It would be nice if a hotel of this star rating had at least "X" amount of free internet use.
The spa and fitness facilities The price
As a 5 star hotel the facilities are good in everything. It has big room, nice golf view, big hotel, very clean. Using the internet in this hotel is not convenient at all. You have to pay a very high price. The location is quite far from city center.
the hotel is very nice the concierge service was extremely poor.The location of the hotel.
The hotel is ok, they upgraded my room to junior suite due to lack in rooms, nice pools even I just saw it from my room window, but it looks nice. The bed sheets were dirty, you still can see some black points on it I don't know why, also the hotel is too far away from everything, the breakfast is very basic comparing to this type of hotels and too expensive for what it is, I would say the hotel is too expensive for this rate.
It was a quite nice place in a noisy cairo city. I got my requested breakfast one hour before the time I recommended.
The views of the pyramids while having breakfast, lunch or dinner were stunning, day and night. The grounds were gorgeous - lush gardens, water pools etc. Don't go in the winter season. After 5 phone calls to the assistant manager, guest services rep etc. and 2 visits from electricians, the room remained cold and only cold air poured into the room. When the temperature outside is 8 degrees, this is unacceptable. Two days of shivering and then finally housekeeping on my last night brought a small portable heater to put on the floor. On checking out, the front desk staff shrugged and said that it really was too bad....as they charged $200 US per night. Really?! That's all?