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Nice pool area, subject to the comment below. There are only two umbrellas on the entire pool deck which is a problem given the climate
Location was excellent, good helpful staff, good quality room & furnishings Did not like having to pay extra for Internet use.
Hotel delivers what it promises on its website. Palatial, well maintained, well serviced, well everything. Fantastic pool (and service at the pool). Nice rooms, excellent mattresses (you'll want to buy one after sleeping on one!), good views. I wish I could stay longer there :)
The lobby is gorgeous. There is elegant moulding throughout the rooms. Pool appeared large. Room service (spaghetti) serving was small but very delicious (and quick and they called back with a correction to a statement about their menu). I was able to check in early. Location is fantastic. They're next door to shops, grocery store, bar, and casino (including "The Dome"- indoor rainforest), and they're a small block away from the marina (where the reef boats take off from) and fantastic dining (the Pier area). This hotel is a good compromise for still having a nearly high-end experience but saving some money. By U.S. standards it would probably achieve a 3.5 star rating (Aussie ones run higher). Ac was off (set too high to be on) when I entered the room, so it smelled (I spent 1/2 an hour looking for signs of mold, but didn't see anything that suspicious). Eyelash on pillow, massive build up of soap scum/residue on ledge in shower/bathtub, tables unclean (sticky,food,marks), bathroom floor a bit sticky (but had had a good seemingly recent waxing, so it was very bright/pretty). The room overall was clean just not "that clean".
Well priced , clean, friendly staff appropriate for my needs although only a quick visit. Checking out was a little slow.
Spacious rooms The fee for having internet access is outrageous (29$/day); also, breakfast is not exactly cheap (25$).
Great location, very beautiful rooms and bathrooms. Good management department who are very prompt.
Welcoming staff; comfortable and quiet room as per our request. Very pleasant ambience. This was our second stay and the improvement over the first visit in both physical facilities and staff friendliness was considerable. tNothing negative.
The location of the hotel was good, close to the sea and the marina but also close to the center and all shops, restaurants and activities. There was no pool bar open/available.
The pool was fantastic and the gym facility were great. Our entry cards kept failing - which meant plenty of trips to reception to get it sorted which was a bit of a pain - especially when we had to wait in line. Also - for the price of the rooms, they could update the television sets - they were a bit old and crappy.
clean and quiet
Location bery handy to everything Retsaurant staff laked friendliness & personality. No smiles. Your cleaning or domestic staff where very friendly.
I was there less than 24 hours. I did have reason to make some enquiries with the reception staff and they were very polite and helpful. No
Ver nice hotel, location very good breakfast quite expensive
Location Breakfast is boring without any change.
The location of the hotel is very good. Rooms were very clean. Price was fair (maybe a bit expensive but still ok) /
Location was perfect. They were happy to let us leave luggage when we checked out to go diving for 4 days as we were returning after.
Location was very central to all shopping areas in Cairns.
all the staff were very nice and helpfull the first room was a bit noise but the staff kindly allocate me in another room
We booked the executive room - with the description "with panoramic Esplanade & water views" given on booking.com we expected to be facing the waterfront the esplanade is located at. However, the water view was restricted to see part of the harbour/marina and was majorly obscured by the Hilton and the Reef Hotel (Casino). The staff wasn't helpful at all - they argued that the Hilton is "kind of new there" and that they would have to change the description they gave booking.
Self contained with cooking facilities and implements, sea view but it has to be paid for I did not like to pay an additional $40 for my daughter to sleep on the sofa bed. The felt room was pricy for this time. The fact that I got tinea from the spa bath having a shower did not help.
I had more valued experience at Mantra Esplanade than I expected from impression I had from looking at your website.
Great location, nice staff and big rooms. Room rates can be too high
Rooms are large. Beds are comfortable. During a weekend stay (Fridays, Saturdays, Sundays) there is a lot of noise from outdoors music groups playing at a hotel next door, in the afternoons and evenings, which made it impossible to relax in the room at either of these times.
The view and the location in the central CBD. Rooms were too small.
The location was great, room was clean, comfortable bed shower stall needs work-water gets everywhere
Location near shopping, train station, buses, entertainment, swimming and restruants, friendly staff, clean and layout of unit, quiet, will recomend to my family and friends.
The apartment design made sense, it was like being in a proper house, very well thought out. The bathroom needs work. The overhead shower splashed all over the place and the bathroom was therefore always wet. Best to convert to a handheld shower or simply install shower curtains.
Perfect position, close to shops, parks, beach, railway station and to the hire car office!
everything...hot air ballooning at sunrise, whitewater rafting in the afternoon...bunjy jumping and snorkeling the reef...fun filled action packed trip. It was great ant the staff was extremely awesome!!!
Efficiency - from the managers to the housekeeping staff. Provision of 2 TV sets is a great idea. The beds provided were rather worn out. They tend to sink in the middle, can be quite uncomfortable due to the lack of support
Very central location, free parking, friendly staff with tour booking facilities
helpful staff Apartment cleanliness. Need to pay attention
Self contained, central location
The staff were amazing! Willing to help arrange tours and answer any questions about the city.
The reception staff were very friendly and helpful, and the hotel is very convenient to a local supermarket, shopping, restaurants and proximity to the waterfront esplanade. Night-time noise from nearby clubs and bars, even from a quieter room at the back of the hotel.
Very helpful and friendly staff, beautiful, spacious, quiet apartments in the centre of town, with everything you need including a washer/dryer - very handy when travelling! Would highly recommend to everyone.
Spacious, self catering apartment accommodation. Centrally located in town and close to restaurants and sea front. Good value for money.
Room size and facilities in the apartment. The location is excellent with respect to Cairns city center. The staff were friendly and helpful.
Close to everything, clean, well appointed, nice helpful staff, and good value. A mixup with our bill upon leaving. We were charge for a cruise we had already paid for. We should have been reimbursed the full amount!
Good location.. Great staff. Very tranquil room in the middle of the town . Spavious.clean Nothing to sais
The rooms are comfortable and very well equipped. The location is excellent.
The hotel was clean comfortable and in a good location the staff were helpful and friendly we enjoyed it. the room smelled a bit fusty when we first got there but cleared after a couple of days
Location - Lock up undercover parking - rooms good layout - not rundown - friendly service even we stood just one night, but it wont be our last one. .
Il Palazzo is very well located in Cairns, close to restaurants, shopping and the Esplanade. It is quite despite its central location, clean and well appointed.
Friendly staff, clean and tidy, centrally located to shopping and restaurants, in hotel booking for excursions
excellent location in the centre of town. helpful staff. Nice little pool which was never busy.
The staff were so pleasant and willing to offer places to visit.
Beds v comfortable. Parking was free. There was mould on the lamps and the bathroom floor was a bit dirty. Was really disappointed that Foxsport 3 was advertised in the in room info but was not available.
The television and the channels available. The showers were very good and the location of the hotel was handy for what we needed to do. The staff on the reception desk were not very good.They didnt know where Barlow Park was they didnt know the hours of the chinese restaurant and neither did they bother to find out. They seemed very inexperienced for such a big hotel.
central location, friendly staff smelly aircon; swimming pool could not be used because of renovations, which we only discovered once we arrived
The room and the beds are quite big and comfortable. Meanwhile, the staff is quite helpful too. Hotel is located at the central of the city. Easy to get there. I think the cleanliness of the bathroom room is not good enough because it looks a bit dark and not well decorated. Meanwhile, there is a strong bad smell of my room and I think this is caused by the high hu midity and the wet carpet tiles on the floor. The homogeneous tiles outside the bathroom and the carpet tiles are always get water out during my stayed. Therefore, very bad smell occupied at all time and it made me not to sleep and live well.
None...expencive,no good service I want to stay a hotel.But I feel as backpacker.
They put two single beds together as a queen size bed and I paid for a deluxe room. Was not happy at all!
Nothing On arrival the hotel staff were very unhelpful and on arriving in our room we found it to be filthy with hairs around the room, cobwebs, dust, dirty windows, blood stained curtains and lip stick on the mirror. We requested to be moved and our next room was much the same. This hotel does not deserve the rating it has and we were very disappointed!
I had 2 people coming to town , I asked for a two bedroom room and got a single bedroom with 2 beds , which meant the aoth rep had to also book a room - great for rydes -bad for me, had a been told that there was no double rooms I would have made other arrangments. The unfornate thing is the eccess has to come out of my wages...... Re" above...i was in town to present products to the group at rydes which your food and bev national manager had asked us to do , and the f&b manager in this hotel couldnt even reply to my call for an appointment and I was staying there......the room was very comforable
I appreciated that I was given an upgrade free of charge and I found the staff to be excellent, the room very clean and the position of Hides allows easy access to other points of interest.
checking out time!!
The staff are phenomenal, they were the friendliest hotel staff I have ever dealt with. I am looking at going back next year and I will definitely stay there again. I loved that there were so many amenities within walking distance of the hotel and that the staff recommended some awesome tours. The swimming pool was nice to swim in and the lagoon was only 2 1/2 blocks away...the perfect place to spend the afternoon after a hard mornings touring or shopping... We were there for 13 nights, so the cleaning of the rooms was minimal. Garbage removal and clean towels every day, clean bedding every 3 days, but If we wanted the floors swept we had to do it ourselves.
Very quick and easy check in aswell as check out. Friendly staff. Cheap. No Carparks available. Didn't realise I had to book one.
Staff are always great, no matter the request. Nil
The Hides Hotel is an old building with all the comfort of a well managed hotel. The continental breakfast (included in the room price!) is on the wonderful terrace with a look to the green plants of the place before.
location! low water presure when taking shower.
Courtesy and friendliness of staff
Quietness, breakfast arrangements, cleanliness Not much help (Except for one younger receptionist, Bobby?) when requesting information and details about the shuttle bus to the airport. Just told get a taxi
No weekend restaurant
The location was great, it was quiet an i liked the size of the bathroom, and also the option of breakfast
The continental breakfasts no easy chairs in the room for relaxing and viewing television in the evenings after a long tiring day sight seeing
its so different than the pics showing on booking.com. good location. room is small and facilities are old.
A good sized, clean room with excellent facilities. The shower was also above average. No complaints.
the staff were nice and friendly on arrival Had booked this hotel for 4 nights but only stayed one.I didnot like the one night stay at this hotel as i was bitten alive by midgee bugs
The room was always clean and comfortable. Air conditioning systems were effective and it was good you could pre-set the temperature. Given that I had no dishwashing detergent, I would have liked to get clean glasses/mugs after they'd been used, particularly as there seemed to be a few brown ants around. Also, more sanitary bags to replace the ones being used.
The localization and the cost benefit. Refrigerator and toilette were too noisy, we had problems to sleep.
close to shops and dinning needs more car parking