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Ixelles - Elsene
excellent professional helpful staff
Absolutly nothing they dubble charge me for one nights accmodation and would not repay the money i had to call my bank and invovle the police still awayting refound Absolutly nothing they dubble charge me for one nights accmodation and would not repay the money i had to call my bank and invovle the police still awayting refound
Warmly greeted and treated like family I had no coffee in my room. That means housekeeping is not following procedure and the decay will be quick
Customer service was superb Location was too far from the Grand Place, had to take a bus or tram, then walk to get there, since it was snowing, it didn't make it too comfortable of a stay for us. I'd stay closer downtown next time, but for the cost, it was very reasonable.
We stayed for 6 nights in July and very satisfied with our stay. We initially booked a standard room but felt it very tight for 2 people with 2 large suitcases. We were going to be there for 6 nights so we upgraded for the suite for a little extra. We did not try the restaurant or the bar. Pros: The hotel is neat, location is great. Its about 15-20 min from downtown, but very close to public transport. (Bus stop - Science or Metro: Troon) Its also very close to Luxembourg plaza and the EU Parliament. The room we stayed had street view and despite being on the road side wasnt that loud. The breakfast was a good spread. The staff were very friendly and helpful. We asked for firm beds, but since they didnt have any they were able to arrange for planks under the mattress as a workaround. They even gave us vouchers for free drinks at the bar for opting to conserve water/energy by not asking to change linens/sheets daily. Cons: The mattress is very soft. If you have a bad back then the mattress is not good. I upgraded to the suite hoping I can use the pull out couch, but still struggled almost all of the 6 nights. The hotel tried to arrange for wooden planks to be placed under the mattress, but it only helped a little. Our room had very low internet wifi. When asked they offered a highspeed network at a cost, but it didn't matter because our room has low signal for any wifi connection.
Spacious rooms, very clean and quiet environment. One of the receptionists was kind enough to allow us print out travel documents free of charge. Morning breakfast setting, the service was extremely poor, staff appeared uncaring and unresponsive to the needs of guests. I witnessed staff and management eating food from the breakfast buffet from their hands, in full view of seated dining guests - astounding!?
Wonderful, spacious and perferctly clean rooms, very well furnished, kitchen with all amenities, excellent position, extremely comfortable beds. I really appreciated the calm - nevertheless the hotel is in the city centre - and the direct access from the parking to the rooms, without having to pass through the reception every time. Perfect for business and family trips, especially for longer stays. Just one remark: in the parking, there are certain high sidewalks and level changes which are not painted and are hardly distinguishable from the pavement.
The appartments are very good located, very clean and have everything necessary for short or long term stay. Staff is helpful and friendly (although in Renessance Hotel nearby). Location is excellent, approximity to EC and Parliament, major shopping streets, excellent public transport The appartments might be comfortable and quite but our bedroom was just above the garage doors which were opening/closingthe whole night - we woke up everytime this happens. In my opinion management of the 5 star hotel should be aware of things like this and prevent renting such rooms. We stayed two night, otherwise we would heavily compalin. Please check location of the room before deciding to enter.
Friendly and helpful staff and location Internet service was weak
inexpensive location quiet very badic room washing facility / sink in the bedroom no AC
The location of the hotel, around 15 minutes from Grand Platz and with nearby restaurants. The beds are very comfortable. The breakfast very good. Very friendly staff. Free wifi. Rooms are a bit narrow. Shower tap was not going too well in one of the rooms.
Soundproof Rooms . The bathroom was very small , flooded with water if you take shower or bath , some of the housekeeping employee work also at breakfast buffet , which was very poor also in items & the wireless internet is not available in the room & only cable internet which means that you can not use your tablet or ipad .