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very good service, what i would expect from a boutique hotel Television wouldnt work properly, thats all
The service was really good the staff were very informative and friendly. The hotel was booked via the internet and so we weren't informed that the hotel's spa and steam room were not available or even finished which was disappointing.
The room and the SPA area together with the perfect location made the stay very relaxing. The minibar was not refilled daily, and there was no room service meny available, and we did not get any even after reminding the room service staff.
Overall the hotel's services were excellent although I did have a problem with the room. The breakfast was particularly good. My room had a very distinctive smell of sewage or rancid fat which was very unpleasant. An attempt had been made to mask the smell with a plug-in room scent device but this only proved to make it worse. The hotel was full so there wasn't an alternative and I was only there overnight but I would be unhappy if it happened again.
Everything was extremley good n/a
The atmosphere, service, the whole package.
The hotel is still very new and the staff SO eager to please -- though still figuring some things out. For example, they can;t garage one's car because they are not insured for damage! That said, the garage is 20 steps away so it was not a problem. Hotel is superbly located and clearly the top spot in town. Should do very well once it becomes known -- we felt we were just about the only guests there the 2 nights we stayed,
wonderful hotel in great position at the center of the city.
They made it very personal and were very friendly and had some nice touches to make the stay more comfortable Not really everything was at a very high standard
The Arcadia is one of the nicest boutique hotels in all of Europe. The restaurant was wonderful. The staff was amazing - extremely nice and very helpful. The property and rooms are beautiful. The location is in the middle of Old Town and perfect for easy walking to all historical and other sites. We had an absolutely wonderful hotel experience at this property and will always stay there from now on, anytime we are in Bratislava. In fact, we are more likely to go back to Bratislava because of this hotel.
The location was superb, nice and quiet location and not too far from City centre. The fire drill was not explained very clearly to us on Monday 22/11, we were told to go away for 2 hours while this was going on.
convenient location, good price, clean rooms there was only one towel per person, which is strange, normally you need at least two.
The room was clean and comfortable, it would benefit from some in-room tea-making facilities or a fridge. The staff were helpful and easy to communicate with.
location hotel bar and restuarant's prices are high
Good treatment from the staff, always happy to help. Good clean and well thought out room and bathroom. Very close to the old city. Constant drone of a rather noisy bathroom extractor fan which did not switch off all night. The staff did try to help but it meant calling out the technician, so it was decided it would be OK to leave it. No doubt fixed by now.
I like very much my walks in the old city of bratislava, Beautiful Bars, restaurants and shops. People are nice and very clean... I also like the shopping centre by the river. I had no problem what so ever!!
The staff were very happy to let us leave our luggage after we checked out No, was a good hotel
Central location, friendly staff, reasonable price, allowed to extend check-out time. Charges for internet wifi, expensive breakfast, expensive bar.
Its location and the bathroom cleanlines and shower ! The beds were not very comfortable , Staff do not smile enough and also there was a fire drill on one of the day we were leaving at 10.30 am 1) This was not communicated to guests well .. there should have been a letter placed in our room informing us of this . 2) this was in the morning when after a late night out was incovenent as most guests were still sleeping and we wanted to catch some sleep before having to check out! When we asked for a late check out to compensate us for the inconvenience we had to be referred to the manager who initially was inconsderate and wanted us to pay for the late check out which i feel was unfair ! It was only after one insisted and pointed that I would complain that the manager agreed to it . unessary exp
convenient, cleaniness Not having two beds in the room
I enjoyed everything with the hotel, staff were excellent I enjoyed everything
location and hotel cafe
Free internet, Breakfast and very quite environment More selection of TV channels
Hotel ambience was very good with good value for money. location excellent with pleasant leisure facilities Hotel overheated and rooms facing Danube noisy with passing traffic. Room layout poorly designed - did not maximise use of space so felt somewhat cramped. No tea making facilities.
The room was nice, bed was comfortable & the view was good..... The spa facilities were very nice even though the guy looking after them was not helpful, breakfast was ok Very loud on the Thursday night, music went on untill 4 or 5 am, Pool didn't open untill 9 am which is a shame if you have to leave early because it's very nice..... Sunbed would not turn on & the person in charge of the pool area was nowhere to be found
Comfort and location Would like tea/coffe making facilities in room
Possition, nice and wellcoming staff, good breakfast, other facilities not used... one of ghe old school hotels but really nice... my friends had dinner in their restaurant and appreciated this... Internet via cable (even for free), towels were not for adequate for 4-stars hotel...
Very friendly staff. Location is very central. You can use the wellness facilities for free. Aircon was not working and the bathroom/toilet is quite small.
location. I tried the singel (2nd floor) and the double room (3rd floor). I only stayed for 1 night. Every night extra woulf have been a waiste of money. Small, old rooms. Airco not working. Very small bathroom.
Great location, nice modern room, comfortable bed, friendly staff. What more could you want? The breakfast was uninspiring but it was free so I'm not going to complain.
A beautiful room with a view on the Danube river. It is also very close to the old town.
President-Suite very comfortable, nice bath tub, huge bed for the President-Suite to be the best room of the hotel, it was located in the 1st floor, so it was a bit too noisy from the street
Facilities / Services; Comfort
Perfect downtown location, great rooms, good internet connectivity (wired and wireless), friendly and supportive staff. Be aware that cars and taxi's cannot get to the hotel (which is in the pedestrian zone), it's a 100 meter walk or so.
This hotel is by far one of the best hotels we have stayed in. It's location is second to none and it's cleanliness and comfort is outstanding The only critisism that we had on our stay within the hotel is the food and restaurant. The breakfast was a big let down and the lack of choice and the lack of basics such as toast and a plain breakfast tea was a shame.
The staff Request of check out before official time on part of a person ...
No better location, good price and the rooms are wonderful.
Location is amazing. Lots of restaurants and shops right at your door step in the middle of the old town. Staff are friendly and very helpful.
wonderful location in the old town, helpful staff. buffet breakfasts are high quality the resturaunt is very popular making getting a table difficult
Very friendly and helpful staff. Newly decorated, spacious and comfortable rooms. Brilliant location - a hive of activity, but with windows closed, the noise was pretty much blocked out. Thai massage was a good choice!
Lovely large rooms with character. Really friendly and helpful staff who sorted out any problems immediately. Excellent location in Old Town.
near to everything
Everything, the staff was attentive and efficient, the room was spacious, clean and comfortable
Chic decor. Close to old town and castle. Friendly, helpful staff. The duvet was too small for the bed.
Good hotel, location just outside oldtown, clean with spacious rooms ideal for weekend break. Breakfast @18 euro is way to expensive just walk in to centre for much better value, Everything else was fine.
Good location for a business trip, or a short trip to the city. I had a nasty slip and fall in the steam room and almost broke my ribs. The floor was very slippery, and the management didnt seem concerned to offer medical help or install rubber mats as a safety issue inspite of advising them. I had to cough up a substantial amount for the ambulance and the government hospital.
Location is great. Very near old city but on main road. Great breakfast! Huge selection of good fresh food. Staff is very helpful and polite.
Clean and very comfortable
A great hotel in a great location
Restaurant was excellent and reasonably priced Hidden expenses - airport transfer and city tax were extras. Breakfast cost more than evening meal.
Promotional offer , occupance of the hotel terrible ( 10% of the rooms ?) Normal price exceptional high ( courses A.S.o is the main income of the hotel)
The staff were excellent and knowledgeable and multi lingual. Breakfast seemed quite expensive as it was notincluded in the price. The pillow was not comfortable and the room was stuffy.
Very close proximity to the Old Town area of the city. The restaurant was very good. Hotel is in very good condition because it is new. Internet access was quite expensive.
the location is perfect price is high
The big room, the wieuw and the staff Everything was perfect!
location is good. fitness room is too small.
Excellent location, close to old town and 10 min walk to Incheba concert Venue.
The old building is beautiful, as is the terrace for breakfast. The staff did their best, but see below for my sentiments on the fate of this beautiful hotel under Radisson management. A beautiful old hotel ruined by the insouciance of the Radisson group, which is quickly becoming the worse hotel chain around (of the better ones). One only hopes that the grand old lady which is the Carlton would be taken over by Kempinski, Starwood, Mandarin Oriental or other, which would give her the respect she deserves, as an old European hotel. The current way the hotel is run and decorated makes one sad.
Very good location in the city centrum :-)
I just loved it ... the hotel is just right in the spot as should be. In the right center of BA and with easy access everywhere .. clubs, bars, restaurants. I recommend this hotel with easy access form airport or from highway as I came by car and with parking of the hotel you don't need your car for all the period of the stay.
Overall very expensive.
no shampo in bath 2 some one was nocking mz door 4pm
Excellent location, good quality rooms and facilities Room cost reasonable but beware some serious price gouging: Overpriced mini bar - 6 euro for bottle water (which added up to quite a budget in very hot weather. Advise to stock up on water, etc before coming back to hotel in evening Overpriced breakfast
Although its right in the centre of the city, it is very quiet as its based in a pedestrianised square. Very pleasant location overlooking cafes and restaurants across the square
Staff were very helpful. They gave us plenty of assistance and local information. The location is quite spectacular. At the time we stayed the gasline had been severed by work on shore. This meant that we had no hot water. As we were only staying one night we coped ok, and the staff were very accomodating.
near the old town carpets poor (spilled paint), very noisy (3am party-boat across the river), windows (dirty so you couldn't see out). Food cold - but prepared a warm (not hot) fried egg when asked (in broken Slovak)
it was in the boat that's coool and near to down town bad breakfast and not reallly nice rooom
location was very convenient beds were uncomfortable
Breakfast was, while not fancy or high quality, adequate and plentiful. The cabin itself was large enough to be comfortable. The location of the boat/boatel was definately of great advantage, only a few minutes walk to the historic centre. The cabins (or room) was in need of some work. The carpet, if you can call it that, was horrible, the matress depressingly thin and the bed, while a double (not two twins together) also short if you happen to above 6 foot tall, as are both myself and my girlfriend. Both the decor and the light fittings could definately use an overhaul. With some effort the rooms could be far more pleasant.
Its location was very good the city center is a few minutes from the hotel. My room overlooked the Danube. The recepcionist spoke to me in Hungarian (when he found out my nationality). The restaurant overlooks the river. The staff were helpful and kind. The room was a bit cold.
The staff were friendly and helpful. The situation on the Danube in the centre of Bratislava was excellent and provided easy access to the old town. The taxi ordered arrived on time. Where to start. That this was a former communist and controlling society was evident from the first. Long booking in form containing much unecessary and unwarranted information. Incredibly expensive for what was on offer. Decor generally was from the sixties or earlier in appearance. Carpet was thin and rucked. One chair was deeply stained. As I have a bad back the hard bed was reasonably welcome.
Staff were very good, view from room superb, good breakfast menu. good sized rooms, very comfortable. It looked a bit shabby from the outside, could do with smartening up. Poor access from street.
Good central location and helpful English speaking staff. The hotel was warm and clean (although a little shabby). I would probably stay there again but would hope to pay less for the room. They did not know we were coming but still found a room for us. It was a bit expensive for what we got. If the price was lower, we might not have been the only people who seemed to be staying there on the first night!!
Breakfast Noise during the night, bed...
Great location, clean and modern hotel
1.Location; 2.An excellent wormkamnship and design of its interior; 3. Romantic and worm atmospher of it.
perfect location. An old building perfectly renovated in contemporary minimalist style. Extremely confortable rooms and excellent bathroom. And very good value. Internet connection very poor. They shd find a provider up to their own standards.
nice clean rooms although the rooms themselves were reasonable, there was really nothing else to the hotel. breakfast was poor
Small hotel but very modern and clean, staff is great and even bought an adaptor when they realized they did not have it. Free internet in the room is a plus. Breakfast is very poor for a 4-star hotel.
location is very good, rooms and bathrooms are very very beautifull, fantastic price-quality
Situarion Smell tobacco
fourniture were beautiful. people very king. nothing all was perfect
The staff were so helpful and were very willing to give information on tourist attractions and travel. There was a good choice for breakfast.
Everything superb! Provision of hot breakfast meals among the buffet items would be welcome. Blind ordering of them is less preferable.
Location of the hotel
Location Extremley overpriced for quality of the hotel. Pool and gym charged as an added extra. Cost of food and drink more than double the cost of local establishments
No nice staff,problems with the shower,
Excellent location All the leisure facilities were closed and we were not informed of this. I booked a no s,okimg superior double. We were put in a non smoking standard and when we complained were put in a smoking double.
The only advantage of the hotel is the location. This hotel is old, and even the panoramic rooms look cheap. Small rooms, bad decoration, no view. The parking is expensive. In the spa, no big towels.
Room was neat and comfortable.
Convenient location. Price of breakfast too high, unrealistic. Parking charges very expensive.
It has very good location close to the old town and main tourist attractions. Breakfast was also ok. The small lamp in the wardrobe was broken and there was only one hanger. So we had to ask for some more at the reception desk.
Nice Hotel with very central location too expensive
The staff were efficient and friendly, the room was clean and comfortable and the location is excellent. The breakfast was spoiled by the bacon, sausages and beans being cold and I was the first guest in the restaurant just after it opened. 18 euros this was very poor value for money. I would have been better going to McDonalds.
Good Location!!! No Lifts at all as we have big luggage to carry all the way up to 3rd floor!Sink Choke in the room no. 4 and requested room change. unfriendly hotel staff responded no.
receptionist was very nice perfect location extremely noisy area impossible to sleep well
It was convenient being in the middle of the city centre The noise below the hotel was awful, twice during the night i could hear bottles being moved about. They could also do with air conditioning.
In mid of town
Silent and comfy room
Very nice staff and very good position of the hotel - in the centre.
Great central location. It does eactly what we wanted in that it was cheap and centrally located. Dont expect the Ritz. Some of our friends were kept awake by the bar and bottles smashing.
The location was good. This hotel would be good for young, single men looking to party all night long. It was very noisy and there was a strip club at the ground floor open all night. Great for people interested in partying but not if you would like some peace and quiet.
The room was not comfortable at all. No glasses for drushing your teath or for drinking. One towel/person. No minibar.The lamps were not working on the nightstand. Over all the worst hotel I ever stayed at. Breakfast was not included, you could buy breakfast for 3 Euro, which was poor . The stairs to the hotel was steep and hard to clime with all your luggage. no help from the staff. I did not like anything about this hotel!
Its central location. Most of what was to be seen in Bratislava (the castle was closed for repairs) was within walking distance. No closet, but a piece of furniture with cobbyholes in which twernty-five tophats would have fit perfectly. Other odd bits of shelves and things in a large ill-painted room. The towel was threadbare. It was a long haul upstairs with my suitcase.
Lovingly maintained hostel with a great staff. Located in a trendy, hipster neighborhood near the castle and within walking distance of old town.
Comfortable Bed, free breakfast, spacious common room, next to castle and old town The water pressure in the shower is too powerful, felt like it exploded when I first turned it on