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The Norfolk Hotel

267 Hagley Road, Birmingham, United Kingdom
+44 121 454 8071

RM 134+

Overall guest ratings

5.1/10 OK
Based on 2,789 reviews

Review highlights

  • 8.2
  • 5.3
  • 4.2
  • 4.1

Nearby

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    Amenities

    • Business centre
    • Internet
    • Wi-Fi
    • Meeting/Banquet facilities
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 hour front desk
    • Safe
    • Free parking
    • Designated smoking area
    • Storage available
    • Facilities for disabled guests
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    Reviews

    Guest reviews

    Overall rating

    5.2 OK
    Based on 2,751 reviews
    • 8.2 "Location is great."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought parking was inexpensive."
      10.0 "Near to public transport, according to 100%."
      8.0 "80% enjoyed the restaurants & bars nearby."
      8.0 "80% liked the proximity to sightseeing."
    • 5.3 "Food is average."
    • 5.0 "Service is ok."
      6.0 "Only 60% found the staff to be friendly enough."
      5.2 "52% said the reception staff was ok."
      5.0 "Hotel security was average, thought 50%."
    • 4.2 "Bar is not good."
      3.3 "67% said beverages were too expensive."
    • 4.1 "Breakfast is below average."
      3.3 "67% said the breakfast was too expensive."
    • 4.0 "Vibe wasn't good."
      3.8 "62% criticized the unstylish hotel."
      2.4 "76% didn't like the unstylish hotel."
      2.3 "Unfriendly atmosphere, according to 77%."
    • 3.5 "Not very comfortable."
      3.3 "67% didn't like the uncomfortable beds."
      1.6 "84% thought it was too noisy."
      3.0 "70% criticized the small bathroom."
    • 2.4 "Awful rooms."
      1.8 "82% said rooms were dirty."
      1.8 "82% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      3.3 "67% didn't like the uncomfortable beds."
      1.2 "88% had problems with the shower."
      2.1 "79% said the bathroom was dirty."
      1.1 "89% found problems with the furniture."
      0.4 "96% thought the tv was sub-standard."
      3.9 "For 61%, the rooms looked old."
      3.0 "70% criticized the small bathroom."
      0.7 "93% were unsatisfied with the kitchenette."
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    Overall rating

    4.9 OK
    Based on 1,155 reviews
    • 7.9 "Good location."
      10.0 "100% thought parking was inexpensive."
      10.0 "City centre within easy reach, said 100%."
    • 5.6 "Food is average."
    • 4.5 "Service is below average."
      4.2 "58% thought the service was unprofessional."
      2.8 "Bad housekeeping, according to 72%."
    • 4.4 "Bar is not good."
    • 4.3 "Vibe wasn't good."
      4.1 "59% criticized the unstylish hotel."
      2.4 "76% didn't like the unstylish hotel."
      2.2 "Unfriendly atmosphere, according to 78%."
    • 3.7 "Breakfast is below average."
    • 3.2 "Quite uncomfortable."
      2.8 "72% didn't like the uncomfortable beds."
      1.4 "86% thought it was too noisy."
      3.0 "70% criticized the small bathroom."
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    Overall rating

    4.9 OK
    Based on 440 reviews
    • 8.2 "Location is great."
      10.0 "City centre within easy reach, said 100%."
    • 5.2 "Service is ok."
      6.1 "Only 61% found the staff to be friendly enough."
      5.2 "52% said the reception staff was ok."
    • 4.2 "Breakfast is below average."
    • 4.0 "Vibe wasn't good."
      3.5 "65% criticized the unstylish hotel."
      2.4 "76% didn't like the unstylish hotel."
    • 3.5 "Not very comfortable."
      2.9 "71% didn't like the uncomfortable beds."
      2.1 "79% thought it was too noisy."
    • 2.3 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
      3.3 "67% thought the facilities needed updating."
      1.2 "88% didn't like the architecture."
    • 2.3 "Awful rooms."
      1.7 "83% said rooms were dirty."
      1.8 "82% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      2.9 "71% didn't like the uncomfortable beds."
      2.0 "80% said the bathroom was dirty."
      1.4 "86% had problems with the shower."
      1.0 "90% found problems with the furniture."
      0.3 "97% thought the tv was sub-standard."
      4.0 "For 60%, the rooms looked old."
    View all review categories

    Overall rating

    5.4 OK
    Based on 1,155 reviews
    • 8.3 "Location is great."
      10.0 "100% thought parking was inexpensive."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 5.0 "Service is ok."
      6.6 "Only 66% found the staff to be friendly enough."
    • 4.8 "Disappointing food."
      1.5 "For 85%, the dining experience was not enjoyable."
      0.5 "Unclean dining area, according to 95%."
    • 4.1 "Breakfast is below average."
      3.2 "68% said the breakfast was too expensive."
    • 3.9 "Bar is not good."
    • 3.5 "Vibe wasn't good."
      3.4 "66% criticized the unstylish hotel."
      2.1 "79% didn't like the unstylish hotel."
      2.5 "Unfriendly atmosphere, according to 75%."
    • 3.1 "Quite uncomfortable."
      3.7 "63% didn't like the uncomfortable beds."
      1.4 "86% thought it was too noisy."
      2.6 "74% criticized the small bathroom."
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