Room facilities. Price of breakfast at 19 euros each.
Nice, large room. High charges for internet and phone.
i just liked the comfort and design of the hotel front desk staff very nice. and very helpful. breakfast too dear got it around the corner cheaper. no breakfast worth 19e pity. thats the only vault with hotel top class otherwise
good cocktails and location. the showers did not work because the hotel was busy, the television did not work effectivly the whole hotel needs up dating by 20 years in key areas such as plumming.
convinient location no
The room was large, comfortable beds and had everything you needed. The hotel was in a great location to shops, tube stations and to get to all the major attractions. We made use of the gym and the breakfast was excellent. We couldn't get the safe in our room to work however this didn't cause a massive issue as we did not stay for too long.
air conditioning, location
I really enjoyed my stay in Hotel Berlin. Very clean, friendly and helpfull staff and location wad perfect. It's only 5 minutes walk to Nollendorfplatz Metro where all the bars, restaurants and shops are located. There is nothing to complain or say negative things about this hotel.
The rooms were comfortable. I felt at home. We paid first and left our things in the room.When we went to take our staff from the room the cards were deactivated and we could not open the door of the room. When I went to the reception to ask for help, I was not given a card, but instead someone accompanied me to the room in order for me to take my luggage. I did not like that. I felt like a thief.
Our room was quiet, cool in hot days either with air or air cooling system The room service staff were not fluent Engish speakers so there was always difficulties in getting what we wanted. The hotel is in an area without easy access to the U bahn and buses,
cold room, only german and english tv channel, time limit on spa
Room was spacious, comfortable and quiet. The location of the hotel is also very convenient in a relatively quiet part of the city but with easy and quick access to the centre.
Have to pay for video,11,90EUR á day, I think very expensive.
nice staff, perfect location room is very warm! even if you opened the window
good prices, nice rooms, central location
The location and breakfast
I booked a standard double room, so was pleasantly surprised when we ended up staying in a suite.
Breakfast was very good. The housekeeping did not clean my room very good.
Very nice hotel with helpful staff and excellent breakfast
I stayed in a suite. It was very well equipped and furnished. Language was not a major problem. Staff are friendly and always simile at your face. They are offering nice apples.The business center and accessibility to the internet is perfect Breakfast menu is the same everyday. Suites needs electrical equipment.
I like breakfast and also the flexibility of the staff. Internet should be complimetary and available for everybody. And There should be hotel information and berlin information in the room.
Customer service excellent. Small room no AC
Excellent front desk service - Tip on a very good restaurant - Sant Moritz
Wi fi charged additional
the design, layout, view from the room and the comfort made the stay relaxing.
Very good breakfast and really good beds
Service and bar Internet is way way over priced, even for a business guy whose company pay for it
Very enjoyable. I think that a separate shower cubicle should be provided rather than having the shower as part of the bath. The older clients, possible with arthritic joints, could find stepping in and out of the bath a shade uncomfortable.
I have stayed at the Grand Hotel Esplanade since it was built and it has maintained a high quality product; all rooms are comfortable and the staff is very supportive.The 100 bus stops a block away and will take you to touist destinations, get a transit pass at the train station to cover the days you will be going around. Although the hotel has enlarged the gym, it did so in removing some of the amenities such as the aroma therapy room, the juice, etc. bar, and the pool was too cold this trip. I also miss the frendly and delicious rstaurants that were previously available. Nevertheless, I would likely opt to stay there again.
Nice warm feeling around hotel little bit far from city centre taxis extra cost
central location - decor, boutique feel - bar / restraunt - large rooms No, al good
Nice hotel, good servic and exelent bar. No
Very good for my taste. The breakfast was wonderfull and had almost everyting. It had a very good bar (live music) for the night. I believe internet access should be free. TV should have more channels in english.
Bedroom was excellent, good size, nice decor, great TV. Athmosphere in lobby area was buzzing.
Very helpful concierge No
it is a very elegant hotel, very relaxing and confortable.
Large, comfotable suites. If you like a traditional English breakfast this is not the hotel for you.
Perfect studios No place to sit with buisiness partners, no lobby
the staff spoke excelllent english and were friendly.The room was spacious and comfortable we were meeting friends who were arriving at a different time. the reception staff told each of us repeatedly that our friends had not arrived and did not pass on a message.The promised excellent restaurant was not open when we wished to use it.
Rooms were large, modern, and clean. Hotel in an excellent location convenient to trains, subway, shopping, and restaurants.
Location is perfect; Sony Center across the street is very nice.
Fully equipped, quite big hotel room.
Very comfortable, very nice located, very good service
staff were very helpful
location is excellent, rooms are very comfortable, good hotel facilities
clean, friendly staff
Very nice and calm atmosphere. Friendly and helpful staff. Very nice room the wiev over Tiergaten/Zoo was extremely nice. Because of its location its very easy to acces the town both as a pedestrian as well as by car and by public transportation.
The bed and pillows and quietness
Excellent standard and good location.
The hotel eas close to downtown. Breakfast expensive
close to city centre-zoo etc I would reccomend the hotel for kids policy / special offer also helps
Breakfast was perfect Several seminars were in hotel simultaneously. Crowdy.
A perfect location for my purposes; the room design and interieur; view (the zoo), friendly hotel staff. 24 Euro for breakfast is on the edge (compared with NH-Hotels in Berlin); "strange" smell near the lift on the 7th floor.
Room was nicely cut and when we asked for further pillows they have been brought up within minutes... The breakfast needs further attention - it can definitely be improved.
In general the staff is nice, the hotel is very clean, the prices of services are ok. The room was too small. Also - and I think this doesn't apply only to this hotel in particular - I found that it's a pity the staff, particularly at the reception, had such difficulty at speaking other languages besides German. Maybe this is something regarding Berlin only. It's a possibility since many friends of mine staying at other hotels had the same complaint. Also, I could never hear the messages on the answering machine of my room phone because everything is spoken in German (again, this is something that happened in other hotels where friends were staying; we just gave up calling each other's hotels)
Excellent location Small room and very small bathroom
silence, location (park in 5 min by pedastrian way)
Hotel is very calm and comfortable
What a great staff! The room that we booked was to small to accomodate a crib for our son so they upgraded us to a larger room for free. Everyone at the front desk was helpful with travel tips and they are very wonderful if you have children, kids eat for free in their restaurant. Very central location in Berlin and easy to get to the major sights, lovely room decor. We will only stay at this hotel in Berlin!
Location, helpful and kind staff. Most of all the front desk and hotel room and lobby. I felt at home. I stayed later at Berlin/ Berlin for my medical meeting and yours was superior. Television should have more options for english speaking tourists. That is all, otherwise the stay was exceptional
Pleasant reception staff, excellent restaraunt and bar.
Central location Breakfast room is by far too crowded
Overall very pleasant experience on our marathon weekend. The massage services were extremely welcome before and aftter the run as well as the sauna and pool. The hostess on the breakfast buffe.
excellant staff. Fine hotel. Very good breakfast. Food in all restaurants was excellant. The towels in the rooms need to be 'fluffier´; they are not the typ we are accostomed to with fine hotels like yours.# There needs to be more soap given daily. We had to use the same bar for two days. The service in the W restaurant was very slow on sunday evening. it took us one hour to get our main course, and two hours to eat a simple dinner. The staff was very accomdating, but there looks to be not enough help in the kitchen.
The swimming pool No thea or coffe maker
Large comfortable room, well appointed and spotless.
Superb location - 5min swalk from Potsdamma Platz? Comfy hotel. Very 4* plus, pool and suana great. Loved the element of suprise walking into sauna and naked body in front of you. Me in my trunks as well. £11 Euro for a beer and a half beer. Crivens. Never tried the 24 euro brekkie. ate out.
Clean and efficient hotel. Excellent breakfast. Lounge for Executive guests very good. Conference hotel - NOT for families. Isolated location. Pool closed for part of stay - no advance warning. Check bill carefully - errors corrected prior to leaving.
location and services only had one english speaking TV channel Sky News. It would be nice to have one american english speaking channel like Fox or CNN.
Excellent staff, good service, excellent facilities and brilliant location No
very professional staff. Excellent, spotless room expensive, but central location!
I made the reservation for two of our directors, so I didn't stay there myself, but both of them were very pleased with the hotel and the standard of the rooms they had. Would definitely use you again.
Everyone at this hotel was so very kind and helpful! One of the staff who helped us in from our check in was an amazing friendly face and he followed up when we were passing through the lobby. This was a great place to stay in Berlin! Thank you!
We had a delicious breakfast. We slept in a beautiful room with all the comfort we needed. The hotel staff was very friendly, patient and helpful. This hotel deserves the five stars! Maybe a little bit too expensive for us, but we don't complain. We haven't both a well-paid job. But for once, we're happy we could sleep there one night!
The Spa (Club Olympus) was very nice. The massage is recommendable. The View of the room was very limited.
location,clean,near shoping center and historical zone the lobby not active.
We were treated like a king and his queen! None
good staff, food, atmosphere too high cost of internet connection additionally you can't get it for 3 days for example (max lot 24 hour)
loved the hotel and the city
excellent design of rooms the WiFi overpriced and of poor quality
the beds were incredibly comfortablr and the rooms were always immiuculate the staff did not always respond to questions or requests as needed. They seemed to need a little more training in handlinf quest requests and providing the correct information. Also the breakfasts were a little skimpy.
Staff were "over the top" good. Club level had an added cost.
Location, rooms, TV screen, friendly, efficient staff Breakfast, while good, is overpriced. They should just make all rooms €15 per person per night more expensive, make breakfast inclusive, and charge the outlandish rate for non-guests. Oh, and put back roast potatoes into the breakfast menu! For those of us with cholesterol issues, all the eggs, cheese and sausages are useless, and make breakfast devoid of anything hot other than tea or coffee.
Excelent club floor facilitioes( club lounge)
Absolutely fabulously decorated, marvelous rooms..ranks with the best in which I have stayed, and I have stayed in nice hotels. love the heated bathroom floors. Wish it were on k'dam...but for tourist attractions, it is in a better location.
Staff was amazing, wellness center beautiful Restaurants are fairly expensive
The quality of the rooms is second to none. The staff were polite and friendly. The lounge area with comfortable armchair seating and a fire was an excellent place to relax after a day's shopping. There were obviously high security guests staying and we had to walk a long way around to get back to the hotel as all the streets were cordoned off - as well as being scanned before entering. Having to explain to the police that we were staying there and had to go through was not straight forward and felt intimidating. Perhaps if we had been given some form of id other than the room key to show it would have been easier.
Very attentive and helpful staff in a beautiful facility. Chocolate Day special event was wonderful. The room was very nice but not warm enough. Hot chestnuts as pocket warmers are a nice touch. The heating system was not adequate for the cold weather and we had one whole day with no hot water. Breakfast is pricey.
Location at Pottsdamer Platz is excellent; next to the former wall, and well located for easy access to most points in the city. Checking in on Sunday morning after a flight from the US, tends to be iffy, however, the Ritz had a room waiting for me, and were expecting me. The hotel interior is beautiful. Rooms are well appointed, large, especially for European standards, and very quiet. The bar and restaurant was excellent. Only quibble I had was with the gym: small, smelled, and illequiped.
quality of breakfast quality of room service
Everything. The room and meeting facilities were excellent. Nothing (well, besides the weather).
We were very impressed with this hotel--our room was well-appointed and spacious, the staff was amazingly professional, helpful, and friendly, and the hotel was beautiful and in a perfect location. We stayed on the club level and we really enjoyed the lounge area--the breakfast was delicious and the staff there was particularly wonderful. We would recommend the Ritz-Carlton Berlin to anyone. We thought the internet access was way overpriced. It was available in the club level, but not as wifi--you could only use their computers. We paid enough for the room and parking--on the club level I think internet should be included or at least wifi available in the lounge.
From the moment I arrived I was greeted warmly and treated like a valued guest. The service in all areas of the hotel was the best I have experienced at any hotel. The rooms are beautifully updated with very well appointed bathrooms. Entertained clients on three occasions at the Curtain Club. Could not have asked for better service. Nicholas in the Curtain Club should be commended for a job well done. This will certainly be my go to hotel in Berlin for future stays. Not a thing.
The desk staff were most helpful. The location was excellent, close to U and S bann stations. My room was not cleaned on the first full day. The desk staff gave me clean towels. On the second full day, the bed was made but that was all. I needed to get more fresh towels and coffee/sugar from the desk staff again.
Everything. We had a baby with us.Super service also there.... No!
Quite good location easely reachable with Linie 100 which can bring you to the main sightseengs of Berlin. Nice staff, very clean and quiet. Breakfast is also OK.
Value for money, location small selection of breakfeast buffet, lockable wardrobe missing
Hotel staff is good in communication in english and very helpful. All was nice!
there was a door inside the bathroom that separeted the toilet from the shower, that was very nice. The location was near the subway station. few spots to hang the clothes.
the place in the centre of the town 1 poor cleanliness despite asking the staff twice 2 uncomfortable mattress 3 Noisy 4 poor english language of some staff unable to explain the direction in the right way 5 No available maps for the city
Good situation and excellent value for money. Would have liked a minibar.
location, value for money rooms a little small if you have young kids
Good and silent hotel. It is located in a quiet place. The benevolent personnel speaks on Russian. Rooms small, but have a high ceiling. The breakfast is magnificent, there is even a red caviar. We are very happy that were in this place.
Very close to Potzdamer Platz. Very high ceilings.
clean city pension close to main attractions
It was only 40 Euro a night The staff did not speak English. I was not able to pay with a credit card: I had to get cash.
We travelled as a family with three children.We had not expected the hotel to be on the first floor but the place was spotlessly clean the staff were very helpful.The breakfast was a sumptious feast with a wonderful variety of food.The food was on par with a five star hotel.I was impressed to see that germans were staying there which I think is a good sign of a hotel.I am recommending it to all my friends as it was excellent value and an excellent location close to the hub of activity Potsdam Square.I was delighted to find the hotel on your website. no complaints Idid not read the reviews before hand did not know that I could.
Location and breakfast. Nothing particular. The hotel staff did not speak English. But with the help of body language, we sorted things out.
Very clean,breakfast alright but same every day,however its very close to the sites and we did not need to use any transport Checked in late at night so no reception available ,but had to use a combination safe to retrieve key for hotel room. The roadside room was very noisey,traffic all night so if a poor sleeper ,dont sleep in a front room of the hotel.reception staff did not speak very good english but were helpful.
Very good cost/benefit relationship clean very central Need minifridge wifi internet not 100% running
Good position for the city Very little rooms!
The hotel staff is on site only from about 7:30 to 19:30. If there are any problems when they are not there, it is your problem. It is a problem if you want to leave your bag for the day if you have a late night departure. In my case a woman in the office agreed to meet me at night so I could leave my bag and she did not show up. I missed my flight because I had to wait until the next day when some one showed up.
A geat Hotel close to Brandenberg Gate and Check Point Charlie Rooms was the best comfortable and the bathroom was the best facility that I have ever seen. Food was great will go back again in time for the Kris Kindle Mart in the end of November. Greg Greenwood ECC
Finding the hotel and parking Goggle maps has wrong location of hotel
I had access to the executive suite which was incredible. The shower was amazing and the TV was very nice. The staff was very helpful and friendly. We felt right at home.
Location, facilities The rooms were not cleaned weel. Children's menu: quite poor including quality of food.
Nice location, just 2min.walk to the subway station. And we could see the Brandenburger gate and the parliament from the street in front of the hotel. Room was large enough to relax and very clean. The receptionist was so kind and gave much information about Berlin. Nothing.
Great location, great room, great breakfast... Not enough time to use the gym and the swimming pool...
Comfort staying in the most important part of the city
Great position, excellent breakfast buffet, friendly staff
This Marriott is like the hundreds of Marriotts, nothing special. Reikstag is 10 min walk, the main shopping area is 15 min by car. Rooms have lots of space, big windows, comfortable beds.
We were waiting for check in and check out one hour. It is not possible in 5 star hotel, staff in the kitchen was not friendly,
Excellent location for a citytrip, near Potsdamer Platz not far from the Brandenburger Tor and the Reichstag.
Cleanliness, location Resturant was not a good value
Breakfast selection was excellent, staff very friendly and polite, rooms very clean and spacious, bathroom spotless and excellent size Prices in mini-bar
I thought the hotel was beautiful and the staff were brilliant, very polite and helpful. The food in the hotel resteraunts was delicious, if not a bit pricey, discovered on the last day of our stay, the hotel bar has a nice selection of food for half the price. The only gripe i had with this place was the security guards who loved to look down their nose at anyone who was obviously not a business person, or in mine and my husbands situation, had tattoos and wore jeans. The house keeping are not shy about letting themselves into your room in the evening, (even when the 'do not disturb' light is on) and trying to give you chocolates and offering a turndown service for a fee. Seeing as we were on honeymoon, you can imagine our evenings were quite disturbed.
the special attention
The spa was very good. The Jacuzzi was great and the indoor pool sets such a relaxing atmosphere
The Reception, Concierge and Business Centre Staff responses and the room fit-out and the breakfasts were excellent. No
Concierge were excellent but underestimated taxi prices to Schoenefeld airport considerably.
Great hotel and got via Booking.com super price.
fittness center size of room
I was disappointed that there was a charge to use the swimming pool, as this was one of the reasons that we selected this hotel over similar ones. The area was also not the best for sightseeing.
The pool area was excellent. Hotel very nice and comfortable. I thiught that there should be free wifi in the guest rooms and that the breakfast should either be included or more affordable.
Everything was ok
Your personal assistance and your caring staff. We asked for a wake up call and didn't get one. Don't know what happened there.
next to public transportation
Very poor internet connection
We liked the staff. They were very friendly en know a lot about Berlin. De rooms were fine en the breakfast good. Close to the S bahn.
very nice service in the reception Some of the rooms are small
The hotel staff was very kind and helpful. The hotel was clean and comfortable.
The view out of the window directly onto the Spree was marvellous! Make sure to reserve a room with that view! The Art Deco style of the house was a beautiful frame.Everything was very clean. Rooms were clean, but the style did not live up to the beautiful historical frame. The bathroom/shower could use some modernization.
The individuality of the hotel; the standard of breakfasts; the size of the room; and the attentiveness of the staff. Nothing
It was just a wonderful hotel. Full of character. Big rooms with high ceilings. Extremely comfortable bed. Extremely clean. Fantastic buffet breakfast. 3 mins walk from Tiergarten train station. Very friendly staff. There was nothing we did not like.
The hotel is comfortable and is situated in good location. I had problem with AC in my room. Felt like it is only works ok at night. During day time it was blowing hot air. It got so hot in the room could not stay in. Reception just kept promise to fix it. You know the drill: " oh yeah, we will send somebody to fix it". Never happened.
quality and standard of the room.Particularly comfortable bed.
Excellent hotel - friendly and helpful staff; great location. Hotel bar and restaurant expensive
Modern newly built hotel in the center of Berlin near to all sightseeing places. No wellness center or even a small gym with a few cardio machines.
the staff no elevator
the entrance to the hotel is not clean
It is a good tradational German hotel
Its location, comfort and privacy. I felt the manners of some of the staff were brusque at times. The exceptions to this were the lady serving breakfast and one of the waiters in the evening both cheerful and respectful. I would have liked if there had been internet access via an available hotel computer. The room was not cleaned one morning. When I came back in the evening the notice on the door had been turned to do not disturb!
The room was very big, breakfast was decent, staff were v. friendly.
It was relatively quiet. We satyed on the top floor and had to walk up the stairs as there was no lift. It was really a tough task.
The hotel was quiet, had character and was in a convenient location for the city center. The breakfast was good. It was quite a climb with our luggage to the top floor !
Everyone was very attentive an d aimed to please.
Comfortable hotel. Very pleasant and helpful staff. Within walking distance of many attractions. Tea/coffee making facilities in the room would have been a nice addition.
Wonderful buffet breakfast