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the fact that a 5 star hotel did not include slippers and bathrobes in the room, and that the furniture was at ikea-level standards
Staff were efficient, friendly and accommodating. Our room was very comfortable and well designed. Room service and breakfasts were excellent.
service staff was very helpful and polite, above expectations room could be warmer
The atmosphere and ambience of the hotel was amazing. All the facilities where top class, in particular the spectacular 15m high aquarium within the lobby area. this is well worth a visit alone.
the aquarium is spectacular and the hotel at all is very modern; location is very good but still quiet (Museumsinsel) and for two to three nights the place is nice, many different restaurants, excellent breakfast rooms are small, no luggage service (you need to get your suitcases up yourself... and out again to the taxi... 5 star??), atmosphere of the main hall is like a 'railway station' - very strange acoustics and a kind of cold,
aquarium Staff not as professional as I would have expected - we arrived early and left our bag, were told they'd phone when room ready so we went for walk in snow and never got call. Also concierge tried to charge us for free internet.
The magnificent aquarium, very helpful and polite hotel staff, very close taxi station, nice ambiance of the lobby the room temperature can be warmer, not enough english channels on the tv
The staff, the balcony, the room and the aquriam.
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
We loved the hotel...great location, beautiful decor, comfortable and clean, plus the Aqua Dom view was outstanding! We'd stay here again in a heartbeat (and we will be back!) Nothing!
Location was amazing. Lack of air conditioning, though I gather that's usual for Germany.
Great location near the museum island and Alexanderplatz. Friendly and helpful staff, original setting with huge acquarium in the hall. We had a double bed but it was actually two single beds joined together, uncomfortable gap between mattresses, not to be expected for a hotel of this level.
good location close to key attractions in Berlin plus discrete and competent service
modern hotel, spotlessly clean and comfortable in the heart of the city. very good value and the option of a continental breakfast in the bar, at 7.50 was really good. could not get the wifi to work on my iPad but there was a business area with 4 computers anyway for free. Highly recommended.
Clean room, wifi, good breakfast, good price, good staff
You made us feel special! nothing
Very good location - good access to the city center and the tourist attraction, quiet and sophisticated surroundings. Very good facilities at the price.
Everything we wanted to visit was either in walking distance or we had good access to transport. I found the hotel very quiet and all the facilities were clean. We found the staff very nice, however sometime felt they didn't always understand us properly, but this may have been as we didn't speak English. As I didn't like to have my room cleaned every day on two occasions we put the do not disturb sign on the door as we knew we would be returning to the hotel a few times during the day, this lead to a notice on the door on the second occasion, we felt this rude as it made us feel we were breaking some rules by not letting the maids in for a day. I also found the pillows quiet uncomfortable but did not feel like it would be okay to ask for more.
Location The bathtub filled with water up to my ankles and drained really slowly
The hotel is very central. The rooms are simple, clean, good area, with a nice design flavour. Very central - nice restaurants and bars near the hotel. 2 duvets in one king size bed. Had to ask to refill the soap vessel and water in the room.
Excellent staff and hotel and great value for money. Nothing was too much trouble and the staff response to our queries was instant. We had to plug in the ariel of the tv ourselves and the telephone wasn't plugged in. No clear instructions on how to contact Reception since the booklet said one number when it was in fact another one
Location, staff, room add spa! :)
comfortable location, style design, free of charge of standard number on superior, friendly staff. expensive breakfast
location,quiet,breakfast our second room (for our friends) was dark and small but quieter
The position of the hotel is great and the room was clean and comfortable.The breakfast we excellent.
Good location (in 3 minutes away from museums' island and Berlin's Dome), very tasty breakfasts, responsive staff
central location, reasonable price no bath tub, internet expensive
Friendly and helpful staff. Clean and well equipped room. Wide choice of breakfast foods. Good location relative to tourist sites. Nothing.
Convenience to museums and S-bahn You insisted on 50 euros for a 2-hr delay in checkout, which we chose to avoid at great inconvenience to our departure
Very convenient for transport to sites, shopping etc. Very close to good restaurants, bars and other evening entertainment. Staff were friendly and helpful and the meal we had in the hotel was really good too.
Welcoming, very good location indeed (1 minute from S-Bahn, Hackescher Markt, Alexanderplatz, bus stops, cathedral, etc... yet extremely quiet), comfortable and quiet room. Room was a bit small, but it was a single so I'm used to this kind of thing and it was better than most.
the situation, comfortable beds, clean, good breakfast and timetable
Getrenntes Wohn- und Schlafzimmer (mit Kleinkind ideal). Großes Badezimmer mit Badewanne, Waschmaschine und Trockner. Küchenzeile gut ausgestattet. Alles sauber. Ideale Lage für Städtereisen. Bequemes Bett. Sofa war sehr unbequem!
Nice to make a quick meal and eat on the balcony. The Nesoresso machine was overpriced and capsules were not replenished as promised.
I had a very good time there. Love the breakfast in particular!
Location, warm and polite attitude of staff. N/A. Everything was fine!
location was great, breakfast was very good, and staff was very friendly
nice location/ good beds/friendly people
The staff were outstandingly helpful, the rooms clean and comfortable, and its central location was excellent for sightseeing. Many attractions were within walking distance and there were bus and rail stops nearby. Outside rooms are noisy and the rooms overlooking the internal courtyard are more expensive.
Good position, very clean, nice staff small room, bed on the corner
Helpful staff Good location close to centre and S-Bahn Tram depot outside front door means noise for rooms at front, double glazing fine, but if hot, need windows open!
The central place of the hotel. The very kind personal. A wonderfull breakfest.
location small room
Very helpful staff, very pleasant room (for nights 3 and 4) and excellent breakfasts. Small and noisy room first 2 nights (hotel was full)
Great location, very new facilities, good value, spacious rooms. Restaurant staff wasn't the greatest but not bad for Berlin standards.
Staff is friendly, rooms are tastefully done and clean, breakfast is tasty Rooms were a bit small
The hotel is easily accessible by public transport and was centrally located so I could walk to both the Berlin sites and the office. The rooms are a bit small and so is the bathroom, but that might be a Berlin thing. All in all, positive experience though.
Great location, nicely decorated, cozy bar and public facilities, great breakfast.
location, quality, the smell some rooms face the tram lines which are noisy at night
Location - very convenient and close to transportation and shops Right near Museum Island Rooms are very small
Cozy boutique hotel in a great location. Very friendly staff. Excellent value. Great breakfast. Wifi top notch.
I got a "Dom view" suite. It is large and had a terrific view of the Berlin main cathedral. large comfortable bathroom. The lounge downstairs has a fireplace that is Going every night. Great place to relax and have a whiskey. Breakfast in the restaurant is also excellent. I've rented the regular rooms before and they are small. The suite is worth the extra cost. Beds have two small half comforters, one for each person. Would brew way better if it had a single large one. But that seems like something that is normal for German hotels.