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The Staff were helpful but obviously frustrated breakfast was chaos and it took 30 mins to organise paying for parking in an alternative garage
Close to the City Centre ,Lovely views and relaxed setting in bar The only thing I disliked was the price of parking, Very Excessive
The staff were fantastic especially John at the desk who dealt with our bags and got us a taxi, wonderful people you have working at the belfast hilton, hope to be back again soon
Proximity to city centre and odysey arena where we were attending an event.
Staff and food Room could have been cleaner
Excellent value. Great breakfast. Nice views over Belfast. Hotel now 10 years old. Maintenance not given priority - damaged bathroom door, difficult bath/shower tap. Room 309.
The beds are so comfortable. Bar is lovely. Room was a bit cold, fault with air conditioning.
Convenience of location Paying heavily to park
The location of the hotel 11am check out. Please that extra hour means so much especially driving back to Fermanagh
Nice decor comfortable room friendly staff Additional cost for wi fi etc,
Its location - very convenient to the local shops, restaurants and bars.
Staff were so helpful and efficent Tea/coffee facility in room
great location just at the back of St Ann's Cathedral. Lots of beautiful restaurants in the area. Only a 10 minute walk into Victoria Square. Room was immaculately clean and the bathroom was very well designed. Free parking was a real bonus! Will definitely be back!
brand new hotel, clean and fresh.
Food very good and free secure car parking is excellent touch. This is our second stay in 7 weeks and will not be our last. My daughter and partner has also stayed here recently They range of draught beers is limited no Smithwicks or McArdles ale
Near to city centre with all its attractions-Helpful and friendly staff-Excellent value.
First impression was that hotel was lovely- welcoming. Food was tasty. Throw on bottom of bed was extremely dirty and waited 4 hours to get it changed. Lumpy pillows felt like sleeping on the floor. No hadwash in dispenser in bathroom. Steak too bloody , wasnt asked how I wanted it cooked. Young kids on rugby tour running around corirdors shouting and banging doors- no apology when I complained!!! Felt more tired leaving hotel when the Belfast trip was a birthday surprise for my husband.
Parking, food, cleanliness, staff Poor views - one of the rooms looked on to huge pipes and was noisy - also that room was cold and should have been heated as it was an accessibility room.
Clean cut basic hotel, perfect location fabulous staff and beautiful food would definitely recommend this hotel as it has two car park options and is within walking distance to Odassey/ Titanic quarters and the city centre
Super attentive staff, exquisite decor, yummy breakfast. My favourite shoes on sale in the hotel- bonus! (Christian louboutins) Rooms were stuffy despite air con (windows could not be opened)
Everything about the Merchant was excellent, but the quality of the room really stood out. We stayed in room 528 (a Deco deluxe room) and the view across to Victoria Square and the City Hall was worth the room rate on its own.
Lovely breakfast experience with lovely dining room, great location, staff all very nice Rooms whilst really lovely were very darkly lit and a bit small given the price.
Everything, customer service brilliant, highly recommended. Nothing.
The Merchant is a very luxurious hotel and even though it is in the heart of the City, we were not disturbed by traffic noise in the morning. The staff were very helpful and courteous. We had a lovely experience and would definately return.
staff were excellent without being over the top. Very friendly abd accomodating. The decor is amazing and food excellent nothing I could not fault it
The management and staff were outstanding and very helpful. I would recommend this hotel to anyone, especially those who enjoy a little bit of luxury. No tea/coffee facilities in the room.
Amazing Room and service would highly recommend The selection of food in the great room
hotel had a luxurious yet cosy feel to it would have liked coffee making facilities in room .
The Merchant is a stunningly gorgeous hotel, the beauty of the building is only outshone by the excellence of the staff. Nothing.
We liked the decor, comfort and the attitude of the staff
Great location, nice clean hotel friendly staff. The only point that could be improved upon was drections -staff could improve on this point. Otherwise very nice friendly people. See above
It was in the perfect location
Friendly, efficient staff. Convenient location. Comfortable rooms. Nicely designed and furnished rooms. 'Quirky' details. Would like brighter reading lamps in bedrooms.
An excellent, really funky hotel; I'd definitely stay there again. There wasn't a bath!
Great location. The bed was excessively hard.
Decore and the staff
Friendly and helpful.
Location, friendliness of staff and general high standards of hotel No parking, although large car park across from hotel - quite expensive daily rate though, perhaps hotel could try and negotiate a special rate for guests
Everything at Malmaison Belfast was outstanding! The staff was great and helpful for anything you needed and could arrange things like black taxi tours, room service, and recommend various restaurants and things to see. The rooms are gorgeous and very spacious. Shower pressure is great! The location is also ideal, being right across the street from Victoria Place shopping Center and other sights to see. Overall great experience and would absolutely recommend everything!
Staff were extremely helpful. B'fast with children free was very reasonable. None
The best thing is the location The heating system was not up to the expectation. I had to wait for a long time before the room is warm enough, and even then, I did not feel that the room was warm enough. The room was not as spacious as the photos in the website.
Centrally situated and ideal for Shopping and night life. It is a short walk to the Oddyssey and the museum. No Complaints of any description
very friendly staff made very wecome highly recommanded,only down fall is there is no customer carparking facilities which would highly recommand the hotel to put in place,fanatastic location,clean and great food and service,
The breakfast was the best with a really huge selection of food to choose from. Couldn't fault the room what so ever and was very clean. I had to leave!
Great location. Lovely rooms, bar and staff and service superb! Look no further for your stay in Belfast - book here! Absolutely none
Friendliness and helpfullness of the staff, meals within the hotel Room we were in must have been near a karaoke bar as there was some noise from that during the night
The staff at this hotel were excellent! The receptionist was friendly and efficient as was the girl running the breakfast service in the morning.
Large comfortable room and perfect city center location Would have preferred on site secure parking even at extra cost.
Within walking distance of shops in city centre. Staff helpful and efficient.Room clean & comfortable.Good choice for breakfast. Directions given for overnight car parking.