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Breakfast and the beds. The smog in the lobby. High price of drinks in the hotel restaurants.
Hotel is within walking distance of Forbidden City Staff cannot speak/understand english, we booked a superior room which ended up being a lot smaller than expected
happy hours no
Good location and the subway station is just in front of the hotel the breakfast needs to be improved and the breads are hard to eat.
clean and big
good hotel, near city centre... perfect
big room and very comfortable bed. staff members are friendly and helpful. good breakfast and nice spa.
Close access to public transportation and places of interest. Excellent location Lack of pool
Close to substation None
This hotel is in a central location to see the sights of Beijing. Staying at this hotel made our stay very enjoyable.
Excellent location, next to subway station (chongwenmen), in the city center, number of restaurents inside and around. Good shopping in the vicinity. For better exchange rates, can use next door Bank of China. Tour desk 8am-8pm so can book Beijing tours or shows easily. It's somewhat old (60 years in 2014) but maintained well.
location Not anough TV-channels ( no russian , german language )
the front office staff need a training how to deal with the customers very bad attitude, unbelievable the check inn takes around 40 min and check out more than half an hour and the duty manager he’s not fit to the job at all
The hotel, services, spa, location was perfect. The view from the 15th floor through the window wall was just breathtaking. They changed us all the cosmetics and consumable staff in the bathroom every day. The position was just 2 min walking from the comercial Wanfujing street. The location was much far away from the Tien An Men square or Forbiden City than it seems on the map, but the subway is just under the hotel.The most unpleasent thing about this hotel is the fact that they ask you at the begining to make a money deposit as big as your stay plus 3-400 euro for different expanses in the hotel. We exceded the 3-400 euro extradeposit, and even if we still had to stay 3 more days for which we already payed the deposit, when they realise that we exceded the they called in the room at 23.30 to tell me to go to reception to pay 400 more euro. I refused at the begining telling them I will pay next morning, but they continued to call till I got down and payed. My wife couldnt sleep again for the rest of that night.
The room was not clean enough.
Outstanding service and location. The room was extremely comfortable. The hotel brunch had a wide variety of food that was excellent. Convenient subway station right next to hotel. I would definitely stay a the Regent again!!
One of the best hotels I have ever stayed at. The level of service is excellent and the cleanliness is great. Real luxury.
the room and the spa
Bed was awesome! Not hard and uncomfortable as I found at almost every other hotel I stayed at. Bath tub was spacious. Location was great! A little on the pricy side, but for the bed, I would have no trouble paying the extra cash.
Good service , super location , unforgettable spa ! Super Hotel!!!!!
Excellent. One pf the best hotels i have ever been in my life !
The attention to detils, service and location
A fine example of an international luxury hotel. Everything is at your fingertips.
Impressive swimming pool and gym facilities
Location Lack of interest when Air con reported as not working, did not want to acknowledge the problem in the morning at check out, this hotel was typically closer to a Western 3 star than 5 star as advertised. Bar closed at 11pm!
attentive staff - "make it happen" attitude; nice rooms, well kept Spa closed "under construction"
Cheap They scammed us, by offering a "complimentary laundry service" charge, but when we got to the desk they charged is almost $100 for ten pieces of laundry.
Very convenient center of the city location. Very polite and accommodating staff. Large, comfortable room with a nice bathroom.Very good breakfast. I stayed on the Club Floor, which had additional amenities.
staff is very nice and helpful, room is very confortable and tidy, price is reasonable
PC provided in the room and connected. People smoking in the lobby
Breakfast and dinner! I never saw a dinner buffet where even the drinks(juices and beer) are included. It is not a topic I didn't like but could be better: for such a standard hotel, more of the staff should be speaking a better english. The concierge is not exploring its potential which in a city as beijing is huge!
The room is clean, spacious and the bed is comfortable. It is walking distance to some good local shopping and eating places. There is no wireless internet in the room so I cannot use my iPad. Shampoo & hand soap were not replendish during my 4 nights stay. Strong cigarettes smell even though it is a non smoking floor.
Smite of the staff Room was clean I was allowed to stay by 2 and 1/2 hour extra The lobby of the hotel is too noisy
breakfast was very good, room clean and ok, location close to wangfujing avenue and forbidden city ok no karaoke
The room is big and clean with a flat screen TV as one would expect from a 4/5 star hotel. The location of the Hotel is about 15 to 20 minutes walk to the pedestrian walk of WFJ. It is about 10 to 15 minutes walk to the Dongsi subway. Not exactly what we'll call "near". The address is no. 2 WFJ which is the other end of the pedestrian walk. It is suitable for those who have transport or those who travel a lot by taxis which are plentiful there.
Good Location, very comfort and plenty of restaurants in the hotel along with other things to keep you interested. The daily room make up got worse during our stay.
Great hotel to stay at. Everyone speaks good English and is willing to help
The Capital, although nice, does not cater to the clientel as other hotels I have experieiced in China.
This hotel was fantastic. Rooms large, clean, comfortable and quiet. Services and facilities were all to an extremely high standard, from the room to the restaurants, bars and public areas. Location is good, central to most of Beijing attractions, and only 5 minutes walk to the subway station. The hotel even placed a complimentary birthday cake for my wife in the room which was a very pleasant suprise. I would definitely stay at this hotel again and recommed to others.
Parts of the hotel were not open to the public which should have been shared at the time of booking not two days before. The floors were never vacuumed during a one week stay. Other than that, the hotel was clean. However, since it is a 4 or 5 star hotel, it was a little surprising that the hotel staff's English wasn't a little better.
the Services an awful smell was coming out from drains.
Hotel permitted bandit (unlicensed) cars posing as taxis to transport people. Very bad practice!!!!
intreetinut personnel of the hotel room and excellence and diverse conditions, complete only regret that I had more time to settle, is still on the run and trying to do my work for which we came, but also to see some of the city
Professional staff, facilities I was OVER-charged by the hotel, compared to my booking.com reservation. I was quoted $350 for my 5 night stay, where 15% service charge was "not included"; this should come out to ~ $402 total. However, when I checked out, my credit card was charged $434. Though this is not a big difference, I feel as if my booking.com reservation quote meant nothing.
the lovely staff. the toilet. it was a bit run down.
To be honest, it is a clean hotel. Definitely, not a 5 star hotel (3.5?). Hard to understand the accent of the staff while speaking in english. 2 yuan per minute for the internet connection is extremely expensive. None of the services are free, for example you have to pay for the swimming pool. Tours organized by the hotel to the Great Wall are not worth it. Staff is not honest: they promised and repromised me that the weather forecast was going to be sunny (for the tour to the Great Wall), and it finally was extremely foggy and rainy, they simply wanted to sell another ticket and promised me everything I needed to hear.
Stuff are nice, but hotel conditions & facilities are only worthy 4 stars! Airco is really bad!
good & prompt service they should offer complimentary internet access like 90% of other main hotels. about 10 euros per day are way too much and not at all justified.
acess to hwy alot,teleohone system,food,internet
Has nice gym and hair salon. Internet was not working for one day and I.T. person wasn't very good at solving the problem.
The location just down the road from a good market and right next to a MRT. Being woken early on a Sunday by a chambermaid in search of laundry - thinking my breakfast was included in the rate I booked only to find it wasn't and that the breakfast was quite expensive! (no doubt my own fault)
Within reasonable distance to airport and shopping sites. Paying for Poor Internet Services that was out more than on.
The rooms were spacious and clean. The hotel is located at close proximity to the center, an ideal starting point for many trips. The hotel breathes a very luxurious air which made the stay a very pleasant one. Overall, staff very friendly and helpful - with good English service. During the last night there was a lot of noise due to unscheduled maintenance. The staff said that they would take care of it but didn't. I had to complain several times before they told me they could not do anything about it. They solved the problem by shifting us to the top floor. For the inconvenience they offered us free breakfast and a free shuttle to the airport. So in the end they did their best.
There was a big renovation of the lobby going on. Very inconvenient and there was no mention of that fact prior to my arrival!
Great location; close to major attractions
The swimming pool Too cold in the room.The heating system did not function well in our room.
They really go above and beyond. A true 5**** hotel. Only bad thing, is the ac heating system, at times the hotel was too warm. They run one system per season, or at least the way it was explained to me. Besides that phenomenal food at ANY Hour, it really didn't matter what time I got in. Full menu !! Very clean and luxurious Possibly one of the best places I have ever stayed in
An older but well-maintained hotel. Extremely clean. Very nice staff. Comfortable (very firm) mattress. Brightly lit gym. Right outside the Dongsi line 2 metro (20 ft?) and walking distance to restaurants around Workers Stadium. Not modern ultra-luxury but a comfortable place to stay. Very, very, very slow Wifi.
Fantastic Location, great rate. The diffrence between and American managed five star hotel and a Chinese managed five star hotel is maintenance and cleanliness of the hotel.
Business rooms were much better than standard rooms, newly renovated and nice. Standard rooms were more like a 3star hotel. This hotel has an ideal location for Silk Market shopping, Forbidden City, Tiannamen, Wangfujing Street, within walking distance. Standard rooms were in need of renovations. Not a 4-5 star rated hotel.
The star level for this hotel should be 3 stars. The bathroom is outdated and there's mildew between the title wall, the bathtub has black stains all over. Over all very disappointed!
location and sercives the airconditioning system. actuallty it does not have cool air coming out when expected. so i end up have to open the windows to let the fresh cool air in. thats the only thing im not satisfied with.
They had an awesome rooftop bar.. With live guitar, fireplace outdoor deck with heaters.. Trendy but not annoyingly loud. Comfy intimate places to sit.. Can't say enough.. The room was clean, updated and comfortable. Free WiFi in the room. Was a short walk to forbidden city and T. Sq.. A couple malls nearby, McDonald's next door.. 7 11 a couple blocks away.. Get your western stuff including vodka, wine, snacks. Concierge was helpful, Front desk accomodating considering the only shocker that happened to us.. Got a confirmation number and payment withdrawal from my account. For our reservation only to arrive and was told that kayak cancelled my reservation.. Strange since they took the money. The hotel gave us last room, and settled with us after kayak returned the payment at the end of our 4 day stay. Could have been worse.. Kayak? No explaination.. No apology.. Go figure. And... Kayak got no commission.. Booked through hotel at same rate. Kayak reservation system.. Explained above Taxi in Beijing as westerner, impossible.. They want more than the meter.. If you can find one.. Hotel will get one.. Comming back.. Goodluck.. Plan to walk.
Excellent facilities. I stayed for eight nights over the Chinese New Year. The club lounge was nice and quiet, but the food variety stayed the same for all those days. The downstair restaurant was a bit noise with kids and families. Some of the doormen lacked enthusiasm for service. No one greeted me or helped with luggage, my brother did all of the loading unloading, which was a pity for a five star hotel.
Its new tech. provided, cleaness, warmness of the staff, the facilities available, convenient location and reasonable price.
Good service, wonderful room. Good quality. Helpful and friendly personnel.
Location, comfort High price of room in the hotel. "Booking" offered cheaper.
Easy to register, Convenient to resturants, shopping, and good ammeninties Some front desk employees had difficulty understanding, English took a while before they got what was said. On arrival 3 young employees sat on steps drinking beer- didn't look well.
Very comfortable no
totally very good
Everything was perfect. highly educated hotel staff, luxury room, complete facility... We were really happy to stay this hotel. bad mannar of some hotel customers. the location is a bit hard to find out.
service and staff quite expensive
the room was elegant and the concierge was very helpful in terms of finding directions and making reservations. we paid extra for breakfast and the use of the executive lounge for high tea and happy hour drinks and the staff at the lounge was friendly and helpful
Everything - My Wife and I enjoyed our stay immensely and would recommend the Beijing Hilton to anyone contemplating a visit to the city. We would obviously stay there again when we return. No - we found no fault at all. The staff were particularly helpful and attentive
Nothing special. It's a standard hotel we had dinner at the hotel restaurant, it was really bad and expensive. The buffet dinner was horrible.
. I was shocked to know that my booking was not in hotel's system until checkout date, although I informed them that the hotel already charge my creditcard for the first night.
This hotel was so luxurious. Although it was luxurious, it was not best.
Everything outside of the hotel. Not much.
The location is extraordinary, the lobby is very nice, the bed is very confortable, the staff is good. The price for the breakfast, tee, and drinks crazy, and totaly disproportion with the chinesse average.
Position of the hotel and pick up service rom the airport was impeccible. Non quite to the luxury standard of the bangkok or Hong Kong hotels. Not a complaint, just an observation.
Please write at least 15 words
Good location. After a lot of complaints we got upgraded to a better room. The managers (som levels up) that we spoke to really wanted us to be satisified This is a chinese 5-star hotel not an international 5-star hotel.They are not used to international customers and our needs , they don´t understand english. It took a lot of time and energy to get things in the way we wanted them...
The staff was helpful but not intrusive. The room was a nice generous size, attractive, and had everything I needed, including a few toilet items I had forgotten to bring. One chair was a bit too deep for comfortable sitting, but when I put a pillow behind me, it was just fine.
Clean, friendly, beautiful rooms, big rooms, good bathroom, restaurant was good, garden superb, housekeeping 2x a day Rooms were hot (30* is too hot)
Excellent location. Large rooms. Good, but expensive, laundry facilities. Bed was so hard it was like sleeping on concrete! Hotel currently under renovation, and drilling and hammering started at exactly 8am every day, and continued the whole day until 5pm! On check-in their credit card machine could not connect to the server, and reception staff kept me waiting there for over 30 minutes, blaming it on my credit card! Many staff have only very basic English. Expensive internet in rooms.
very good, but not "nice" language
Good value for money: very nice hotel surrounded by lots of restaurants, shops & markets, close to taxis, buses and underground (express airport train is at only one underground stop from Asia hotel). Great buffet breakfast, excellent staff, good facilities (conference rooms, fitness, swimming pool). Beautiful garden. The purpose of this night was for leasure but I stayed there late August a couple of weeks because of a diplomatic conference.
The Food the Staff and the conveniance of the hotel no
Realy this hotel very nice and the staff are kind people and very helpful
The Hotel is located nice and the surrounding has a lot more to offer than the hotel ! The room was not cleaned one day during a 4 day visit which i never saw in any hotel before!!!
I was put in the older wing of the hotel, which was a little noisy and given a room right next to the lift.
location hotel very good beds were very hard walls between rooms very thin
The strange smell coming out of the bathrooms eclipsed whatever else that might have been decent or acceptable about the hotel
Free hi speed internet in room and Apple macs and WiFi for all to use in Foyer. Pool was small but clean and inviting
location, efficient staff and facilities Breakfast overpriced as was the bar
Our room was upgraded to suites. We all loved it. Best location and very comfortable The bar at the lobby should be open much later and be more attractive. A lot of foreogn visitors would enjoy have a drink there
Hotel and rooms are nice clean, in comparison to some other hotels in China and in comparison to some hotels in the same price category elsewhere. Employees are kind and try to give information requested. A lot of information is in three languages (Chinese, English and as well French). Enough good selection of different tea/coffee for self preparing in the room. Free bottled water in the room. In hotel shop along with post-cards on demand available as well the stamps. Against the deposit, you can borrow an umbrella. No clear information, which are no-smoking rooms. One of our three rooms had on arrival a cigarette smell of previous guest, the smell however disappeared after several hours of ventilation. In hotel restaurants a selection of western foods, but poor selection of ethnic and other Chinese dishes (my previous hotel in Beijing had several restaurants, one of them with Chinese-Moslem dishes); poor selection of food for vegetarians, no detail information about the constituents of dishes (in regard to vegetarians or to people over-sensitive to eggs or tomatoes).
Manager mr Tian, all breakfast crew, the concierge Sandy. Wifi was worst I've seen, the Chinese govt blocked everything it's ridiculous especially for The capital of China, how can people do business there.
Their service is v nice.
The location is fantastic, walking distance to Wangfujing, steps to a metro line, and lots if nearby restaurants and a nice hutong Nothing
Location,cleanliness and quality of the room.
Once our booking was sorted out, the staff were very obliging. The reception staff did not honour our confirmation letter from booking.com. They were pleasant but insisted we pay their full rate. Next time I will seek further confirmations before we arrive.
Upon stating the shower facility of the superior room was not functioning as expected to the manager, we were able to upgrade to a very nice suite with room charge-upsell after expressing our unhappiness. The manager is quite accomondating.
The Park Plaza is an excellent hotel and well worth the money that we paid for our 5 night stay. It is very well maintained and excellently located extremely close to the Dengshikou metro stop and within easy walking distance of the Wangfujing walking street. The staff is friendly and highly efficient. Everything worked excellently. The buffet breakfast was excellent as well. There is nothing negative that I can think of about the hotel. I will make it my Beijing hotel choice for all future visits to the city. It is well worth the moderate cost.
The rooms were very comfortable.
The staff at the front desk were terrific. Very friendly and helpful, especially the receptionist Abby. The happy hour and breakfast were satisfactory at best. It seemed out of place for a 4 star hotel.
The staff is awesome. You feel like you are home. They were always pleasant and helpful. I would stay there again. I cannot think of anything.
Excellent staff, they're very helpful and they've good skills of English. The room was very spacious. The hotel is very close to shopping areas and historic areas. Nothing...
The staff were very helpful, polite and friendly. The location is very convenient with a subway station nearby.