Would you like to save as your currency permanently or for this visit only?
Excellent service and quick response to any issues. Front desk spoke English. Rooms are large. Good amount of English tv channels. Bad room service food. We should have complained. Bread was hard as a rock. Soup was cold. Sandwich was not edible. But the food in the restaurant in the morning was good. Buffet is excellent as well.
Design of lobbies, eateries, and design and furnishings of room. 1) There is some stains on carpet (below table) in room 607. 2) There is no free PC terminals for a quick and short access of internet (usually available to house guest in European hotels of similar positioning. 3) One front test lady, though pleasantly presentable, was impatient with most guests at counter.
Great, clean and quiet location
I made a reservation for my wife who is Chinese. Upon her check-in a very rude female desk clerk questioned her last name for twent minutes even though it was in her passport. She treated my wife like a tramp. She bothered my wife all night long with little nothings. I will never stay at this Sheraton again.
Booked club level room which included club lounge with happy hour dishes with wine, beer and spirits. Nice selection of dishes to include hot foods. Breakfast also included with club room was the magnum opus with a wide varied offering of classic world breakfast menu. Hmmm..can't say ..not really any gripe other room air on was too cold.
Rooms well appointed Staff attentive Club lounge excellent Pool large and well appointed Nothing :-)
When visiting the Central Business District, the Sofitel offers a great bed in a great room, a welcome addition to the expanding neighbourhood. The exterior of the hotel does not stand out as it is part of a much larger complex. Some improved sinage would be appropriate for such a high-class business hotel.
I was unable to find a bellboy to bring my bag to my room when I checked in.
Decoration is high level.
The location of this hotel is excellent. They are renovating their rooms, which were looking a little tired. The staff is helpful, despite the limited amount of English spoken. Maps in a Western language available at the concierge would be helpful.
Tidiness and staff was quite helpful. The hot water treatment and shower facilities were attractive The water of the swimming pool was cold. Conciege people didn't know well except booking coach bus. The location was near the end road so it was hard to get taxi and the staff didn't help much. Choose this hotel if have arrangement prepared for car or know the way to subway to get around.
We stayed here for 4 nights. The hotel is in the soft opening stage and were told only 50 rooms were available. It seemed like we were the only guests but we tried to get another room for a friend and they said it was booked. The location is fairly close to everything as as a reference it is 2 blocks away from the crazy silk market. The staff were fantastic and all welcomed us by name each time we entered or left the premises. The staff service from top to bottom could not be faulted. The rooms were large and very comfortable. We used the gym daily and with the latest equipment was great to work out on. The Willow spa common to Fairmont was not open yet but should be fantastic. We travel to Beijing once or twice a year and will make the Fairmont our new Beijing home. TIP: Print the address off and a map before you leave for China. Being a new hotel drivers from the airport had a hard time finding it.
Myself and my family had the pleasure of staying at the Fairmont Beijing from 15th August to 18th. We had arranged airport pick up with the hotel and they were there to meet us after we departed the baggage area - a hotel rep whisked us through the airport to the waiting car very efficent and helpful ( speaks english ). The hotel is newly opened and is wonderful with large rooms with two TVs ( one in the bathroom ), the staff are very frendly and will go out of there way to asist you in anyway. A highlight of our stay was dinner in the CUT Restaurant. It has to be the best steaks in Beijing and the service was equally as good. We also had excellent breakfasts and one lunch in the hotel. They have just opened the Fairmont Gold lounge where you can have breakfast and evening snacks - well worth the extra money you pay . Looking forward to visiting Fairmont Beijing again and trying a few other Fairmonts in the future .
The total courtesy of the staff was overwhelming. Any problem was quickly addressed. They do not accept China Southern Airlines reward cards !!!!!!! Almost every hotel in the world has an affiliation with all major airlines for frequent flyers. Extremely disappointing. I won't stay there again due to this
i thik i am being doublr charged by booking.com and the hotel
Service and cleanliness Check in ...too time consuming
Breakfast N / A
Room was very comfortable and clean! Had problems with shower and aircon, but service repairs were there within in minutes to repair! Good service. Very big and impersonal - but the comfort, staff and amenities made up for it!
a lot of noise there was a time of redecoration
great location, very nice restaurant on top floor and great club in underground, nice lobby hotel room need renovation and new furniture, for this I will rate hotel for 3*
Great room for the price. Great location next to subway, which is critical in Beijing. At breakfast, we arrived 5 minutes before it was about to close one morning. Things had already begun to be packed away. This should not happen until after the deadline. The deadline should only be used to stop admitting people, not to pressurise those who are there. We were admitted and were physically racing against staff who tried to reach things before we did and snatch them from under our noses so we couldn't get them. This was our only bad experience and it was quite unacceptable. Again, the deadline should be used to stop admitting people. Those who are admitted should be entitled to have their breakfast in peace.
huge breakfast buffet; terrific gym and spa; spacious lobby; housekeeping staff. high prices for restaurants; bed was old and lumpy and able to feel the springs under mattress. I spent 6 nights so it was an issue for me.
A 6pm sundowner on the revolving floor watching the lights of Beijing come on was worth the pretty hefty price for the drink. To cold in the buffet restaurant at night
Excellent Hotel. Very comfortable, good location, very convenient to underground transport, and excellent friendly staff. The booking process with Kayak was very problematic. The Hotel did not receive the reservation and it was a major. lengthy effort to get it sorted.
Nice and clean room Very poor front desk staff I waited about an hour just to bill one invoice rather then three different invoices and at the end I gave it up and paid three different invoice separately.Nothing to do around the hotel.
Very nice hotel, friendly stuff and a good location to reach all poi in Beijing. Often fully booked so make sure to have your room in advance.
The hotel staff are very nice. Room are clean and got everything. Internet access and other facilities such as hairdressing and coffee bar are expensive. The room is a bit small.
Very nice hotel, comfortable, valuable only in promotion
nothing much at all, my room was unhygnicsally dirty and the service was the worst I have ever experineced. (I travel an average of 120 to 150 days a year See above
The hotel is well run and the staff is helpful and available. Property of the English language is widespread which makes life easy for foreign travelers. Location is central, minutes away from the underground line that connect to the financial district. English TV channels. An all around very good value for money. For business travelers, don't get to the breakfast after 07:30 am, it can get pretty packed and the service suffers from a bit of overloading.
The cleanliness and the comfort and the quality of food and service
It's a cozy hotel near by yayunchun. It is located almost the mid point of my two business partner's offices, zhongguanchun and wangjing. Only little difficulty for me is that subway station is little far from hotel. It takes 10 minutes walk.
(1) Excellent, clean swimming pool & athletic facilities--- outstanding! (2) Extensive and delicious morning buffet breakfast as part of my package. (3) Very helpful staff. No temperature control options (that I could discover) to cool or warm the room to individual preferences.
confort of the room - silent, clean, the swiming pool, the good taste in the decor the staff is very inexperienced, one wake up call came one hour later than requested (and that complicted my day considerably), I had to leave my credit card slip three times
beautifully appointed, very good taste, quiet and clean room, nice bathrooms and pool the staff is very inexperienced and speaks hardly any English, getting the bill was a pain as I extended my stay wiith booking.com and they seem to have much difficulty handling that, they wanted me to sign various bits of credit card slips for part of the payment etc, I forgot something in a drawerer and I had to go back for it, they could not put it in a taxi to be picked up by me elsewhere etc.
location morning buffet so sucks.
Nice room Sauna did not work, need to buy $20 hat to go into pool, food drink too enxpensive
The room is clean and the staffs are good nothing
Food was poor. Room service arrived cold on each occasion. Very limited room service menu. Dining options limited. Service in main dining area very poor. Staff spoke more limited English than I would expect.
No surprises, just what you expect from a 5-star hotel, convenient but slightly boring. Location, stay here only after you have seen all of Beijing before.
Good room and good gym. Breakfast was excellent. Having to wait around on arrival. Four staff couldnt find our booking and we had to give them credit card details so that if this wasnt the case they would take payment. Was a worry and we still need to check to see if we have been charged twice.
I've been told that my room is a double bed, but I request king size at the reservation.
the location and the price none
There was very little to like. The location was ok. This hotel is not a 5 star property. This hotel is not a 5 star property. 3.5'star is a fair raring. The surrounding shops and services are very low end. Most notably, I exchanged money twice and was given counterfeit 100 RMB notes. The manager, refused to help rectify this theft
good selection breakfast that is included with the rate. Chinese and Western. WIFI is not working in the room or very slow. Rooms needs to be updated and repairs. Staff English very poor.
Very luxurious room. Nice to have English-speaking staff. We booked because it advertised an indoor pool and airport transfers. To use the pool, they forced you to buy a bathing cap for a huge sum. The airport transfer meant they'd call you a cab.
Good connection too airport. Lack of English speaking skills.
the room none
Very nice fitness room and swimming pool, sauna. There is also separate drinking water tab in the bathroom beside mineral water free of charge. Unfortunately there is no computer in the room, although there is free access to internet. But a lot of traveller don´t take laptop with themselves. A five star hotel should equip computer in the room.
Very comfortable , great value of money. the common problem in whole Beijing ... hard to communicate in English, the location is little far from the center of city , but if you don't care much about being in the center then this hotel is the perfect one
i liked the room , was a bit small for a family but okay , the spa is great but expensive , room service is great , the staff tried everything to make our wishes happening , i liked the hotel , also great pool and fitness area , sometimes we had to wait for someone to help with luggage , the fridge was not cold in the room , no shopping mall in walking distance
It is a ultra luxury hotel at fraction of the price for a five star hotel. The room was comfortable and the in-room dining was excellent, though the menu is not complete yet (hotel was just opened in Dec, I think). Location is at 2nd Ring Road, and is near to Forbidden City, Temple of Heaven and Wangfujing Shopping Street (about 10 minutes ride/ or about RMB 20)
The hotel is worth the money. Clean well equipped rooms with design touch. Not too far from the city centre and near to temple of heaven.
Friendly and helpful staff. Beautiful hotel overlooking Park and Lake. The Spa facilities although very good were extremely expensive for treatments. One and a half treatment cost the equivalent of 2 nights stay at the hotel! Ridiculous.
The welcome was very good. Good beds, beautiful view on the lake. New hotel with nice rooms with everything what you can need: slippers, bathrobes, even toothbrushes. Taxi chauffeurs didn’t know where the hotel was, because it was brand-new. On the first night we had a problem with air-conditioning. Breakfast finish at 10 a.m. – it means that food was cleaned up from the buffet and the light went off 10 min. later. And by-the-way: coffee was awful.