Would you like to save as your currency permanently or for this visit only?
I left my ipad in the room and 1 hour later i got a call from the hotel front desk. While i was having difficulties in turning back to the hotel, the staff offer me courier service to send me my ipad back. While i was preparing to pay, and found out the cost was bear by the Hotel! i was touched by the professionalism of Hard Rock Penang by putting their customer at the top priority. Thank you Hard Rock, i will surely back again!
little choice of the restaurant. Services provided were slow during peak.
The location.The friendly approach by all levels of staff. The cleanliness of the facilities and the security offered.For a family with young children, the kiddies' corner and swimming pool were a "success story".
New hotel, hence it is clean The finishing of the hotel is poor, can't imagine how it would be years from now. Some general restroom locks are already faulty, breakfast area has a lot of flies & bathroom leaks water to the dry powder area.
Cleanliness of the room , the lighting of the room and provide DVD player , so children like to stay at room and they feel comfortable .
the available activities, the decor, the pool area
The best hotel, swimming pool and location with great friendly staff where you can enjoy every second of your stay.
i like the swimming pool and environment of the hotel . so far dont have any complain.
The people who tried to make our stay comfortable. nothing special, the only thing I may advise is thet tha management should make sure that this are kept maintained well otherwise everything will look old in no time.
the location, great rooms, pool and food. put on smoking floor (again)....several things wrong in room...not a good band in Hard Rock Cafe.
The location of the hotel right on the beach and the excellent pool/outdoor facilities. The reception check-in located in noisy bar area. The breakfast dining room was overcrowded and noisy.
It was a very well mainteined hotel and I would definately recomment is and go and visit again if i eer went back to Penang . None
Great place, nice room, great breakfast, nice staff We were unlucky to plan to spend 3 days there when the hotel was on renovations. We decided then to leave after only one night instead of 3. Otherwise Batu Ferringhi itself was not amazing: not much to do. One must also know that we were there in September, so it was maybe because of the low seasons. The last point is: impossible to swim in the sea because of jelly fish.
Every person is very friendly and comfortable for us.
The location, breakfast, and the activities in front of the hotel were great. The hotel is located in the middle of the night market and is currently under renovation (almost completed and looks great). The pictures for the rooms in the website reflects the hotel before the renovation. The room size was small but acceptable.
Some staff were not that friendly
I probably like just about everything and anything at Golden Sands Resort by Shangri-La. The staff are just so courteous, friendly and accommodating, and when I mean the staff, it is at all levels; from the chambermaid to the General Manager. The complimentary use of the internet at the lobby was such a big plus plus because it helped a lot for a holiday business traveller like me who doesn't carry a laptop around! Nothing really, other than perhaps, the night live music down at the Garden Cafe could be better off further away, such as maybe the new restaurant house by the beach. For noise intolerant residents, the night live music may not be favourable to them. As for myself, it did not bother me.
Very nice room and staff
very nice and comfortable we will visit it again.
The location is prime but beach was out of bounds due to third party activities eg horse riding, jet ski, parasailing, speedboats. Shang should obtain approval or lease a stretch of beach and cordon it off for the hotel guests' exclusive use. Hire out your own activities at a price lower than the third parties'.
Very comfortable, great location for water sports and nice swimming pool. It may look old from outside, but you`ll be surprised(in a pleasant way) how nice and new the room is. There is buggy shuttle to Rasa Sayang Hotel. You may want to have dinner at Rasa Sayang using the shuttle service, and it`s great to talk a walk. Look old from outside.
Quiet location comfortable and clean rooms, breakfast - value for money, friendly staff and good service
The stay was good but compared to Park Royale they lack in services. Yea the response of the hotel was very slow especially room service needs alot of improvement. Otherwise hotel is ok
Location. room service
The staff were very friendly and helpful. Most notably, they were honest. I was sure I had lost my 2k spectacle but they found it. They were very alert too. They would assist you anytime. The room was excellent. The environment was a thing to remember. The food were 1st class. The service was very fast and acccurate. We got everything we need. The hotel was too good it deprived us of going out :). We would love if the wireless internet is free.
Location is very near to the beach. Facilities are complete.
The room was very comfortable. The hotel has a beautiful wide poolside garden area, with a direct access to the beach by walking. Pool itself is very big and the depth has a good variance where at some part it is 4ms, which makes it more enjoyable. The breakfast buffet was very good. Also, the hotel is just next to Hard Rock Hotel, where at night we enjoyed the rock group playing in the Cafe, which was really very good! The beach of the hotel is not private, and there is no controlled swimming area in the beach. Many private comanies operating water sports in the beach, so you have to watch out jet ski's which sometimes come really very close to the shore. Also, i did not like the sea because there are many jellyfishes.
Good breakfast Construction at the beach
Swimming pool-kids friendly Rooms not as clean as expected
excellent facilities, helpful staff. an enjoyable stay all round. cleanliness excellent. would reccommend this hotel. Inclusive breakfast was one of the best we have enjoyed.
Nice hotel staff friendly and helpful, many facilities, rooms good big bed , nice beach, many beach activiteis. The chairs cushions and upholstery in resting bar areas are worn out due to use by occuapants. Bath tubs are slippery. advice visitore to to put bath mats on bath tub floor forst before bathing. Price of drinks in the bar are U K prices. I expected them to be cheaper than U K. Can have an Indian, Arabic and malysian restaurant inside the Hotel. which will make more money for the Hotel.
The opportunity to visit Penang, and in particular Georgetown. The hotel is rated 4 star however the fittings/decor were extremely dated. We experienced a number of unrelated incidents associated with our room booking, broken fixtures and hygiene matters. Subsequent to our stay I contacted the hotel about our stay and all incidents were investigated/followed up.