Some staff were not that friendly
The location, breakfast, and the activities in front of the hotel were great. The hotel is located in the middle of the night market and is currently under renovation (almost completed and looks great). The pictures for the rooms in the website reflects the hotel before the renovation. The room size was small but acceptable.
The location is prime but beach was out of bounds due to third party activities eg horse riding, jet ski, parasailing, speedboats. Shang should obtain approval or lease a stretch of beach and cordon it off for the hotel guests' exclusive use. Hire out your own activities at a price lower than the third parties'.
It was a very well mainteined hotel and I would definately recomment is and go and visit again if i eer went back to Penang . None
I probably like just about everything and anything at Golden Sands Resort by Shangri-La. The staff are just so courteous, friendly and accommodating, and when I mean the staff, it is at all levels; from the chambermaid to the General Manager. The complimentary use of the internet at the lobby was such a big plus plus because it helped a lot for a holiday business traveller like me who doesn't carry a laptop around! Nothing really, other than perhaps, the night live music down at the Garden Cafe could be better off further away, such as maybe the new restaurant house by the beach. For noise intolerant residents, the night live music may not be favourable to them. As for myself, it did not bother me.
Very nice room and staff
very nice and comfortable we will visit it again.
Every person is very friendly and comfortable for us.
Great place, nice room, great breakfast, nice staff We were unlucky to plan to spend 3 days there when the hotel was on renovations. We decided then to leave after only one night instead of 3. Otherwise Batu Ferringhi itself was not amazing: not much to do. One must also know that we were there in September, so it was maybe because of the low seasons. The last point is: impossible to swim in the sea because of jelly fish.
Very comfortable, great location for water sports and nice swimming pool. It may look old from outside, but you`ll be surprised(in a pleasant way) how nice and new the room is. There is buggy shuttle to Rasa Sayang Hotel. You may want to have dinner at Rasa Sayang using the shuttle service, and it`s great to talk a walk. Look old from outside.
The location, room, hotel staff, and the beach activties
Best location on the active beach, view was awesome. Breakfast is until 10:30, it should be till 11:00 am.
+breakfast is wonderful no
Staff were so friendly and made you feel as if you were a valued guest. Food was of a high standard as were the rooms.
The common areas are great, pool, bar, lounge etc. The staff are helpful enough. The Hill View Rooms are really not worth the €500+ have seen a lot better in even 3* hotels, they badly badly need updating. Also very noisy between the road and the local Mosque. To be fair the deluxe rooms did look a lot better.
We are satisfied with the room where stayed. Very quite, clean and gordious.
my family love the facilities at the pool and the beaches activities just my 2 cents sugesstion,although the hotel eguip with wifi available at the lobby,i didnt notice it until i found that inside the room also got broadband acces.so maybe hotel can hang up sign that wifi is ready at lobby and other places in the hotel area.
Near the night market and near the beach and foot message They forget our anniversary cake till the last night of our check out while we are sleeping they finally brought the cake, if you order something from main restaurant menu they will bring to you something else!, The reception staff are very bad in customer service and promises we been told that they will call us when the room will be ready through our mobile but after 4 hours we checked by our own and found that the room already ready and they never call us, I request 1 extra bed for the kids and I never saw it during my stay, no respect at all for the guests from the morning shift staff, 1 welcome drink for 4 members of the group! Too much Arabs people in the lobby and their children everywhere in the hotel.
Close to Tropical Spice Garden, Monkey Beach and Penang National Park. There are a lot of places with excellent food around of the hotel. Very good breakfast. Forget about swimming in the sea - it is possible in the pool only. Rooms require some renovation. Housekeeping can forget to replenish bathroom amenities or daily water (however, the problem can be easily fixed by request). Internet connection is slow and unstable in evenings (e.g., I could use Skype for voice calls in the mornings only).
I left my ipad in the room and 1 hour later i got a call from the hotel front desk. While i was having difficulties in turning back to the hotel, the staff offer me courier service to send me my ipad back. While i was preparing to pay, and found out the cost was bear by the Hotel! i was touched by the professionalism of Hard Rock Penang by putting their customer at the top priority. Thank you Hard Rock, i will surely back again!
the location, great rooms, pool and food. put on smoking floor (again)....several things wrong in room...not a good band in Hard Rock Cafe.
The best hotel, swimming pool and location with great friendly staff where you can enjoy every second of your stay.
i like the swimming pool and environment of the hotel . so far dont have any complain.
Cleanliness of the room , the lighting of the room and provide DVD player , so children like to stay at room and they feel comfortable .
New hotel, hence it is clean The finishing of the hotel is poor, can't imagine how it would be years from now. Some general restroom locks are already faulty, breakfast area has a lot of flies & bathroom leaks water to the dry powder area.
the available activities, the decor, the pool area
little choice of the restaurant. Services provided were slow during peak.
The location.The friendly approach by all levels of staff. The cleanliness of the facilities and the security offered.For a family with young children, the kiddies' corner and swimming pool were a "success story".
The people who tried to make our stay comfortable. nothing special, the only thing I may advise is thet tha management should make sure that this are kept maintained well otherwise everything will look old in no time.
The location of the hotel right on the beach and the excellent pool/outdoor facilities. The reception check-in located in noisy bar area. The breakfast dining room was overcrowded and noisy.
The stay was good but compared to Park Royale they lack in services. Yea the response of the hotel was very slow especially room service needs alot of improvement. Otherwise hotel is ok
Nice hotel staff friendly and helpful, many facilities, rooms good big bed , nice beach, many beach activiteis. The chairs cushions and upholstery in resting bar areas are worn out due to use by occuapants. Bath tubs are slippery. advice visitore to to put bath mats on bath tub floor forst before bathing. Price of drinks in the bar are U K prices. I expected them to be cheaper than U K. Can have an Indian, Arabic and malysian restaurant inside the Hotel. which will make more money for the Hotel.
Location. room service
Quiet location comfortable and clean rooms, breakfast - value for money, friendly staff and good service
The opportunity to visit Penang, and in particular Georgetown. The hotel is rated 4 star however the fittings/decor were extremely dated. We experienced a number of unrelated incidents associated with our room booking, broken fixtures and hygiene matters. Subsequent to our stay I contacted the hotel about our stay and all incidents were investigated/followed up.
Location is very near to the beach. Facilities are complete.
excellent facilities, helpful staff. an enjoyable stay all round. cleanliness excellent. would reccommend this hotel. Inclusive breakfast was one of the best we have enjoyed.
The room was very comfortable. The hotel has a beautiful wide poolside garden area, with a direct access to the beach by walking. Pool itself is very big and the depth has a good variance where at some part it is 4ms, which makes it more enjoyable. The breakfast buffet was very good. Also, the hotel is just next to Hard Rock Hotel, where at night we enjoyed the rock group playing in the Cafe, which was really very good! The beach of the hotel is not private, and there is no controlled swimming area in the beach. Many private comanies operating water sports in the beach, so you have to watch out jet ski's which sometimes come really very close to the shore. Also, i did not like the sea because there are many jellyfishes.
The staff were very friendly and helpful. Most notably, they were honest. I was sure I had lost my 2k spectacle but they found it. They were very alert too. They would assist you anytime. The room was excellent. The environment was a thing to remember. The food were 1st class. The service was very fast and acccurate. We got everything we need. The hotel was too good it deprived us of going out :). We would love if the wireless internet is free.
Swimming pool-kids friendly Rooms not as clean as expected
Good breakfast Construction at the beach
good location quite run-down, unlike other Holiday Inn Resort....
The rooms are of good size and relatively clean. The baby cot provided was rather old and the railing was broken.
Very old, it was cheap, so I can`t complain too much, but definitely not a pleasant memory.
Good location, right in the centre of batu ferringhi, making it easy to eat out. The service was just not quite up to scratch - you could sit ignored for 15 minutes.
Nothing. Actually I did not like the hotel at all. it was shown that it is 4 star hotel in fact it is a 2 or 3 star hotel. poor service with old furniture.
my kids really enjoyed the pool and seaside and me myself enjoyed window shopping at night market infont the hotel area the aircond a bit cool (cannot control its temperature).
nothing, first very bad experience nothing
Location is the best, easy to reach by bus and go anywhere. Room is spacious and clean with nice sea view. We did not like the bedroom. It was seem comfortable, but it was not. We wish, after traveling around, we would feel fresh after sleeping, yet the bedroom made us felt back pain and headache. This is really uncomfortable for next traveling and we were suffer with this until we flew to Singapore. I was thinking only with me, but my partner also felt the same. I wish the management can fix this problem.
Nice beach, well organized activities . Very poor staff service. I asked four times to repair the room telephone. Realy there is no response from the staff for your needs about the breakfast, carrying the bags and every thing
beach and breakfast
this is my 2nd time staying in the hotel. value for money one bathroom for 2-room apartment.
The hotel was in a fairly shabby condition,the room was not clean,discarded cigarette butts found on floor ,door handles falling off shower was very dirty,and self catering facilities were extremely poor consisting of 4 well used and not clean pastic cups .There was also an all night party on in next room which did not help
A convenient hotel to airport, eating areas and shopping mall
Nearby Penang International Airport, convenient for travellers. No sight of local food/stalls nearby the place!
car park security is poor, my car got minor intended scratch by somebody.
Hotel does not live up to internet promises. Conceirge gets kickback from taxi drivers for ordering taxi. Internet not fre when asked to buy cable. Front desk cannot explain charges clearly.
An unobtrusive stay with friendly service and impeccable housekeeping. The brochure was a bit deceptive as we found that the rooms were a bit old and parts of the furniture were wearing off. Other than that the rest of the hotel was remarkably clean.
Mine was a 2 bedroom studio with living room (got upgraded), simple pantry, dining table and working desk. Size is big enough for one big family. Shower head is the normal one found at home. Bathroom has some kind of smell. My bedroom was facing main road and exposed to sounds from car and bikes.
Big apart, swimming pool, staff need bay LAN Cable for Internet
The location The toilet small, and when we take shower the water drip to slow.
great facilities, very modern compared to other budget hotels in its price range. big food bazaar across the street but it's not open very late as it caters to the professionals in the surrounding business parks. Comfy bed, good AC and the bathroom facilities are fantastic. not much to do in Bayern baru as a tourist but we were just spending one night between flights. sheets should be replaced; had some stains but not a deal breaker