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Beautiful hotel. Within walking distance to downtown, Lady Bird Johnson and Congress. We normally stay at another hotel on the lake but after a negative experience we chose to stay here. We will be booking here from now on.
The room was a nice size also great view The lights were dim in the room. Definitely needs better lighting.
Seemed very clean, friendly staff, great dining recommendations. Expected more for the price. Self park was not clear it was a charge until check out. Hotel drinks were pricey.
Room was filthy when we first came in, beer bottle caps on the floor, bathroom amenities were all used half empty bottles ( lotions, shampoo and conditioner ).
Rooms were great better than average. Staff very friendly and helpful. The bathrooms didn't have fans and there was no fridge or microwave in room. Also thought parking was too expensive
I was placed in a recently upgraded room. Fit and finish was very modern, very clean, and comfortable for my 5 night stay. Restaurant and room service was very good. The location of the hotel was great. Directly next to Congress St. Bridge (bat bridge), pretty cool If you get a chance to check it out. The hotel sits directly on the recreation trail circling Lady Bird Lake, this was a great place to go for a walk or run. A quick walk across the bridge also put you in the core of downtown with lots of restaurant choices, Austin city limits, etc. The workout facility was also very nice and open 24 hours/ day. Overall great hotel and would stay again. Only reccomedation would be to have the simple sundries store open 24 hrs./ Day providing acces to snacks , medicines, etc. this would be a nice convenience and seems viable that it could be staffed by one of the night desk attendants as it is located right at the front desk anyway. Other than that, great stay.
Everything was great Staff was very friendly and helpful Our room was awesome and so was the view. Definitely coming back !! Only a couple small things that I would have to say was the sink was plugged due to the little mount in the drain was disconnected, but they fixed it right away which was great !! And there was food left behind by the previous guests in our small fridge it's ok no biggie
Location was good. A walk to downtown and south congress. Tv was broken, couldn't watch it. The bathroom was old feeling. Not what you would expect for $300/night.
Upon entering the room, and taking a look around, I found hairs found in the shower/bath and bed - pretty disgusting. Checked out 10 min after checking in - after telling staff why I was leaving (and asking for a refund which was processed), no apologies were given.... I'll never consider an Extended Stay again
Location, downtown Austin on the Lake, close to walking and jogging trails, close to restaurants and entertainment My suites were not available due to some booking issues through booking.com. Something about a credit card not being charged to hold the rooms. I was not notified by booking.com. Fortunately the hotel management found us two rooms, but they were not suites -- small rooms with a bed and couch.
It has a great location, the staff was very friendly and helpful and the Starbucks and Friday's in the lounge were very convenient! It was about 20 blocks from Royal Memorial Stadium. I wish it were closer to the University.
Convenient toconference center, Staff helpful. Room comfortable, and spacious with pleasant view. Beds good Hotel startting to show signs of age so fixtures and fittings not up to date
Location, Starbucks for quick breakfast. Much too noisy. The single-pane windows do not protect from the traffic noise of Cesar Chavez, noisy trucks at 2:00am and heavy traffic until midnight. Noisy ice machines.
Perfect view of Town Lake. The city was within walking distance. The sleep number bed was a plus! The hotel did not have my reservation from Booking.com on their records. I had to print out my confirmation email from Booking.com in order to get my room.
The people were really nice and helpful I would have been great to know about the bat bridge and other things to do in Austin when checking in. Almost a poster or something to give more detail. Really liked the location and the staff was stellar!!
Wonderful view of town lake from this room. Great room size. The attached parking garage was a poor value and the hotel lets unauthorized persons take up the handicapped parking spaces.
great friendly staff in the very reasonably priced TGI Fridays bar (this was SXSW festival week) pity they didn't stay open later during the early part of SXSW week as they would have persuaded many older festival goers to make it back to the bar towards the end of the night! lots of noise from our room overlooking Chaves/ Congress junction could do with triple glazing on that side of the hotel
The quality and comfort of the hotel and it's proximity to downtown
The hotel was located in the center of the city. A walk to the conference center took only 5 minutes.
The RHS has one big asset. The location of the hotel is right on the "bat-bridge." Hotel is just three stars. Nice. Clean. Serviceable. Devoid of luxury.
I liked how close it was to 6th street and the shuttle van that was able to take us for free. Also the drinks and snacks the hotel had for the guest. I didnt like that the courtyard wasnt open and under contstruction
Staff was very helpful and the restaurant food was very good!
Great staff, nice suite, win-win
My suite had a leak in the roof. I was moved into a small, dimly lit room for the same rate at 11 o'clock at night.
Excellent location for the meeting I was attending. The room was near both the elevators and the ice/vending machines which made it very handy. The room was clean and comfortable. Nothing to complain about.
Yes. The parking garage elevators smelled horrible. There was a banging noise in our room that started around 4am and continued until we checked out. Also, the front desk staff was not familiar with bookin.com's policies and procedures.