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The size of the rooms. They made a mistake with our reservation and had us booked for the following month.
The staff were excellent and very attentive The hotel room was a bit run down and the bath was worn had rust because of the enamel coming off.
Our stay was fantastic from the privacy to the helpfulness of staff, the whole experience was one of luxury. We were able to relax and enjoy our stay and left feeling very pampered
Close to on ramps for various motorways> Courteous staff. Large rooms. Room not fully prepared. The 5th floor is a trainee floor and our room had no milk and the room was not cleaned until I asked at 3.30pm.
The room was comfortable and the location was good.
Had plumbing issue initially which was handled very well. My wife and I were upgraded to a suite with a beautiful harbor view. The staff was exceptionally professional and courteous through it all. N/a
the location was excellent,the friendly staff and good security.Next time we are in Akld we will be staying with you and we would recommend your Hotel to others We found the one of the elevators was very noisey and woke us up in the early hours of the morning
The Hotel is centerally located, the rooms are well equipped and of a good size. The restaurants are good and the service is pleasant
We were wedding guests at the tea rooms, the waiting staff were great and the food was nice. Just feel the Heritage Auckland needs a bit of an upgrade re general colours of furnishings, found it a bit dull and dated.A shame guests staying in hotel need to pay $30 for parking.Otherwise were happy.
Helpful staff Noisy
Location perfect. My room was large with high ceilings and balcony. Nice decoration. No shower curtain, the bathroom gets inundated after each sower. Breakfast very expensive.
The staff helped organise a car, Very friendly. No Milk for coffee and tea so when you arrive late you are unable to have coffe or tea.
Close to Viaduct, we were attending the Boat Show. Close to restaurants. Easy to get to & from Airport shuttle bus Bed was very hard
I stayed at this hotel for a conferencehts for 4 nig,the room was excellent in all respects with all the things I needed including kitchen and laundry facilities. It was quiet and odour free! Just what I asked for. The hotel is very close to Pricess wharf and those attractions but better value than the HIlton. Rooms with city views on the lower levels are in full view of a local taxi rank which was slightly off putting for a lone woman traveller however staff were helpful and offered a different room if I wished to move....in the end I got over it!
The property is nicely situated for tours, restaurants and harbour. Shops are easily accessible. Noisy on Saturday nights. Windows could be double glazed to solve this.
Location next to marina in the Viaduct restuarant area was excellent,was a serviced unit but gave a choiceof eating places, walk to CBD with shuttle to Airport.
the locality and quality of the room