Overview

Mercure Auckland
Best Shopping

8 Customs Street, Auckland 1001, New Zealand
+64 9377 8920

RM 620+

Overall guest ratings

8.2/10 Excellent
Based on 1,707 reviews

Review highlights

  • 9.1
  • 8.7
  • 5.3
  • 5.3

Good to know

  • Clean rooms
  • Great view

Nearby

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    About

    Located in the heart of the Auckland waterfront district, Mercure Auckland overlooks the spectacular harbour and bustling city. Situated within walking distance of Auckland shopping, restaurants, the Viaduct Harbour, ferry terminals and Vector Arena, Mercure Hotel Auckland offers 189 rooms and suites, a gym, undercover valet parking, and a dedicated conference floor catering for 200 delegates. Vue Restaurant and Bar is located on the top floor of the hotel and offers great panoramic views.

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    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Internet
    • Wi-Fi
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Cable or satellite TV
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.2 Excellent
    Based on 1,707 reviews
    • 9.1 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought it was easy to get to the train station."
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
      8.6 "86% thought the service was very professional."
      7.7 "77% were happy with the room service."
    • 7.8 "Good bar."
    • 6.4 "Breakfast is mediocre."
    • 6.1 "Rooms are ok."
      5.0 "50% thought the minibar was ok."
    • 5.3 "Average value."
      5.7 "57% thought it was adequately priced."
    • 5.3 "Internet is average."
      5.7 "57% thought it was adequately priced."
    • 4.9 "Not very comfortable."
      1.9 "81% thought it was too noisy."
      4.8 "52% said rooms were small."
      1.5 "Air conditioning was criticized by 85%."
    • 4.7 "Vibe wasn't good."
      3.7 "63% criticized the unstylish hotel."
      4.1 "For 59%, the lobby entrance was sub-standard."
    • 2.2 "Disappointing wellness & sports facilities."
      0.0 "100% didn't like the fitness area."
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    Overall rating

    8.1 Excellent
    Based on 990 reviews
    • 9.0 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      8.8 "88% thought the service was very professional."
    • 7.8 "Good bar."
    • 6.4 "Breakfast is mediocre."
    • 5.7 "Average value."
      5.8 "58% thought it was adequately priced."
    • 5.5 "Internet is average."
      5.8 "58% thought it was adequately priced."
    • 5.4 "Rooms are ok."
      7.0 "70% said rooms were clean."
      5.1 "Only 51% thought the shower was ok."
    • 4.8 "Not very comfortable."
      4.2 "58% said rooms were small."
      2.0 "80% thought it was too noisy."
      1.6 "Air conditioning was criticized by 84%."
    • 3.9 "Vibe wasn't good."
      3.0 "70% criticized the unstylish hotel."
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    Overall rating

    8.4 Excellent
    Based on 256 reviews
    • 9.0 "World class service."
      9.8 "98% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      8.8 "88% thought the service was very professional."
    • 8.9 "Location is great."
      9.7 "97% liked the proximity to sightseeing."
    • 6.9 "Breakfast is mediocre."
    • 6.1 "Rooms are ok."
      5.1 "Only 51% said rooms were big enough."
    • 5.4 "Average value."
    • 5.2 "Internet is average."
    • 4.6 "Vibe wasn't good."
      3.4 "66% criticized the unstylish hotel."
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    Overall rating

    7.8 Good
    Based on 51 reviews
    • 9.3 "Terrific location."
    • 8.4 "Great service."
    • 5.9 "Rooms are ok."
    • 5.5 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 4.8 "Vibe wasn't good."
    • 4.4 "Not very comfortable."
      2.0 "80% thought it was too noisy."

    Overall rating

    7.9 Good
    Based on 409 reviews
    • 9.0 "Terrific location."
      9.5 "95% liked the proximity to sightseeing."
    • 8.7 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 6.7 "Breakfast is mediocre."
    • 5.5 "Average value."
      5.8 "58% thought it was adequately priced."
    • 5.3 "Internet is average."
      5.8 "58% thought it was adequately priced."
    • 4.9 "Rooms are not good."
      3.8 "62% complained about the bathroom."
      3.2 "68% thought they were poorly maintained."
      2.8 "For 72%, the rooms looked old."
      1.7 "Air conditioning was criticized by 83%."
      4.7 "53% said rooms were small."
      3.6 "64% said the bathroom was dirty."
    • 4.7 "Vibe wasn't good."
      3.5 "65% criticized the unstylish hotel."
    • 4.5 "Not very comfortable."
      2.0 "80% thought it was too noisy."
      1.7 "Air conditioning was criticized by 83%."
      4.7 "53% said rooms were small."
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    Hotel type
    Airport Hotel
    Guests think this is a perfect airport hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Clean rooms"
    "Great view"
    data provided by TrustYou

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