Overview

Mercure Auckland
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8 Customs Street, Auckland 1001, New Zealand
+64 9377 8920

RM 610+

Overall guest ratings

8.0/10 Good
Based on 1,667 reviews

Review highlights

  • 9.1
  • 8.9
  • 5.3
  • 4.8

Good to know

  • Great view

Nearby

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    About

    Located in the heart of the Auckland waterfront district, Mercure Auckland overlooks the spectacular harbour and bustling city. Situated within walking distance of Auckland shopping, restaurants, the Viaduct Harbour, ferry terminals and Vector Arena, Mercure Hotel Auckland offers 189 rooms and suites, a gym, undercover valet parking, and a dedicated conference floor catering for 200 delegates. Vue Restaurant and Bar is located on the top floor of the hotel and offers great panoramic views.

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    Amenities

    • Fitness centre
    • Facilities for disabled guests
    • Babysitting or child care
    • Business centre
    • Internet
    • Wi-Fi
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Concierge service
    • Cable or satellite TV
    • Pets not allowed
    • Parking (surcharge)
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    Based on 1,667 reviews
    • 9.1 "Terrific location."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.1 "Easily accessible by car, said 71%."
      10.0 "100% thought it was easy to get to the train station."
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
      8.8 "88% were impressed by the valet service."
    • 8.5 "Bar is amazing."
    • 6.4 "Breakfast is mediocre."
      5.2 "Breakfast prices were ok, according to 52%."
    • 5.7 "Rooms are ok."
      5.0 "50% thought the minibar was ok."
    • 5.3 "Internet is average."
      6.0 "60% thought it was adequately priced."
    • 4.8 "Not very comfortable."
      1.5 "85% thought it was too noisy."
      4.4 "56% said rooms were small."
      1.7 "Air conditioning was criticized by 83%."
      4.3 "57% criticized the small bathroom."
    • 4.3 "Vibe wasn't good."
      3.3 "67% criticized the unstylish hotel."
      4.1 "Unfriendly atmosphere, according to 59%."
    • 3.3 "Wellness & sports facilities were not very nice."
      0.0 "100% didn't like the fitness area."
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    Overall rating

    8.0 Good
    Based on 933 reviews
    • 9.1 "Terrific location."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
      7.4 "Easily accessible by car, said 74%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "Near to public transport, according to 100%."
    • 8.9 "Great service."
      9.7 "97% found the staff to be very friendly."
      7.1 "71% said the reception staff was great."
      9.4 "94% thought the service was very professional."
      9.1 "91% were impressed by the valet service."
    • 8.4 "Bar is amazing."
    • 6.0 "Breakfast is mediocre."
      5.4 "Breakfast prices were ok, according to 54%."
    • 5.9 "Average value."
      5.9 "59% thought it was adequately priced."
      5.4 "Breakfast prices were ok, according to 54%."
    • 5.4 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
    • 5.3 "Internet is average."
      5.9 "59% thought it was adequately priced."
    • 4.5 "Not very comfortable."
      3.7 "63% said rooms were small."
      1.5 "85% thought it was too noisy."
      1.8 "Air conditioning was criticized by 82%."
    • 3.7 "Vibe wasn't good."
      2.9 "71% criticized the unstylish hotel."
      4.1 "Unfriendly atmosphere, according to 59%."
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    Overall rating

    8.3 Excellent
    Based on 283 reviews
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      9.4 "94% thought the service was very professional."
    • 8.9 "Location is great."
      9.8 "98% liked the proximity to sightseeing."
    • 6.8 "Breakfast is mediocre."
    • 6.1 "Rooms are ok."
    • 5.9 "Average value."
    • 5.2 "Internet is average."
    • 4.4 "Vibe wasn't good."
      3.1 "69% criticized the unstylish hotel."
      3.8 "Unfriendly atmosphere, according to 62%."
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    Overall rating

    7.5 Good
    Based on 66 reviews
    • 9.3 "Terrific location."
    • 8.8 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 5.5 "Rooms are ok."
    • 5.0 "Average amenities."
    • 4.3 "Not very comfortable."
      1.5 "85% thought it was too noisy."
    • 4.3 "Vibe wasn't good."
      3.5 "65% criticized the unstylish hotel."

    Overall rating

    7.9 Good
    Based on 383 reviews
    • 9.0 "World class service."
      9.8 "98% found the staff to be very friendly."
      7.5 "75% said the reception staff was great."
    • 8.9 "Location is great."
      9.5 "95% liked the proximity to sightseeing."
    • 6.6 "Breakfast is mediocre."
      5.0 "Breakfast prices were ok, according to 50%."
    • 5.3 "Internet is average."
      6.1 "61% thought it was adequately priced."
    • 4.6 "Rooms are not good."
      3.4 "66% complained about the bathroom."
      3.3 "67% thought they were poorly maintained."
      2.7 "For 73%, the rooms looked old."
      2.0 "Air conditioning was criticized by 80%."
      4.4 "56% said rooms were small."
      2.8 "72% said the bathroom was dirty."
    • 4.4 "Vibe wasn't good."
      3.3 "67% criticized the unstylish hotel."
    • 4.3 "Not very comfortable."
      1.3 "87% thought it was too noisy."
      2.0 "Air conditioning was criticized by 80%."
      4.4 "56% said rooms were small."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great view"
    data provided by TrustYou

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