Would you like to save as your currency permanently or for this visit only?
The hotel was nice and the rooms were well sized. Can't really complain. Great location and price for the time of year. Bathrooms and beds were clean. We did have to do some rearranging of the furniture to get some more space between my friend and I, and ended up finding a large amount of dust under the TV stand. Lift was out of order.
the hotel staff, and the hotel is close to important places
location they gave us a room with a shared balcony on the first floor which ment that who ever could have free access in our room through the balcony. we explaned the problem and asked them to assign us an another room with no balcony and what they gave us was a room next to the old one: sure there was no balcony but a window, always looking onto the same balcony, common to other clients. i work in the hotel business too and i have never seen such a dusty and unclean hotel room in my life. our stay was short and this is why i didn't want to waiste my time looking for an another place to stay otherwise i would have done it. this hotel needs a completely renovation and is no worth of its four star.
The location was excellent, surely in view of the visit to an exhibition tot the Hermitage Museum, but also in view of the lively neighborhood. No complaints
The staff are fabulous! Hotel has wonderful history. It was the home of Rembrandt's Nightwatch. The location is very central to all Amsterdam sites. The breakfast is incredible. It is one of the best places I have ever stayed!
Excellent sympathetic staff, flexibility on requests and prompt aid on any question. Close to center (well located) and nice view. Old style equipments (furniture and heating), beds too soft (easily twist back) and twin beds on double rooms.
Location and staff Facilites, Cleanliness
Location Rooms are far too small for that price. Poor furnishings, tiny bathroom, no concierge, place is in dire need of an update
The location was good for access to all of the city's attractions. The roadworks immediately outside the hotel and bedroom were intrusive, extremely annoying and unattractive. The only compensation offered by the staff was a pair of free ear plugs and a free drink at another hotel! The furnishings in the room were old, tired and shabby. the bed was stained and in places the room was unclean. The shower was poor. Their was no bar, and the reception looked less than 4 star. This is not a 4 star hotel, and I will be writing to the dutch authorities to question this rating. As such the details are misleading.
Great staff and good location.
The location is excellent. The construction work in front of hotel.
Its central location, its friendly helpful staff, its comfortable rooms and pleasant atmosphere and there was no language barrier.
Attentive and courteous staff - lovely room with views over city - would definitely stay there again.
Comfort of room and helpful staff
The fact that the hotel is located in a central area. The hotel has very good facilities.
The position is quite good. The bed is very comfortable. The hotel is far from being a five stars level. Small rooms, old furniture, noisy, no complimentary services, poor level of service staff. The price paid is too high for what you get.
The service was amazing! Roland was the best concierge ever. He really made our trip fabulous! Everyone was so friendly Nithing
The staff were professional and extremely pleasant. The location was perfect to see everything Amsterdam has to offer.
This is a luxurious hotel located in the part of the Amsterdam. The service, the food and the staff were among the best that we have ever seen. We would love to go back there again.
Everything was of a high level No
Location The breakfast that is supposed to be included is just teas and coffees. You have to pay extra for a cooked breakfast even if your room rate says breakfast is included. The radio in the room started playing on its own early in the morning for no reason, extremely loudly. When we called down for a porter to switch it off, it took him 10-minutes to stop it playing. This woke us up and we couldn't get back to sleep. The staff didn't seem to care about such a major inconvenience.
Very good location, Nice minibar, Friendly staff I was not given a good room from the beginning. I lost too much time to give us an acceptable room.
The hotel in general, the room, view, location, staff breakfast was too expensive and too poor
No bar, or comfortable lounge
Location, staff very helpful and very friendly For the price I believe the breakfast should be included in the price ,
Good location, we had a nice big room although asked for standard. Breakfast could be included or had a better price.
Friendly, helpful staff. Lovely room. Great location. Convenient, pleasant restaurant.
Absurd! They advertise that there is a free WiFi in the lobby but in fact it is only for the first 20 minutes. On top of it, the bandwidth speed is additionally limited by their software to only 120kbps (about the speed of two dial-up telephone lines). They really made sure that they do not "overspend" on any bytes. Absurd! It felt as the whole hotel is incredibly stingy
Overall we had a pleasant stay, due to short notice travel we paid $250 per night whic is way too much for this hotel. The location was very convenient, walk to most tourists attractions and a tourist restaurants. The bedding was clean. Due to the urin smell in the bathroom the hotel gave us breakfast vouchers. This hotel is rated at 4, it is 3 star at best. The interior itself is dated, you can tell they have tried improving it by panting and cleaning the carpets. It is obvious a remodel is in order to bring it up to 4 star standard. I believe most European hotel turn off the ability to run the AC in the winter. With the windows closed the room became rather stuffy, we slept with the window open on the 6th floor with ear plugs in since the partying went on till 4am. The toilet had a constant urin smell even after having the maid clean with bleach and leaving us an air freshener. Maintenance replaced the sink trap but still smelled. My wife called the front desk for a simple question and front desk clerk by the name of Alessio(male with a beard) was rude and condescending.
Sofa bed in room to accomodate young children
Great central location. I loved the mini-kitchen. The bathroom, however, lacked a full shower door so the bathroom floor was constantly wet after using the shower. The room was very spacious, especially for a European hotel. The carpet and bedding color schemes were horrible.
The hotel was very central and we were upgraded as we wanted a non-smoking room so it was very comfortable with a sofa - beds very good and nice duvets. Husband delighted to get BBC1 and 2 so he could watch the rugby and listen to the cricket highlights!
friendly reception - wifi no elevator
Got the (new) triple room - clean, comfortable, plenty of room and quiet. Very friendly, helpful staff, breakfast was simple but filling and included in the price, so great value. Hotel was easy walk to Rembrandtsplein and other main attractions. All in all, given the very reasonable price, highly recommended!
The staff were friendly and very helpful. offered lots of information and tips for tourists. The rooms were bright, clean and the beds were very comfortable.
the service is great,the hotel is close to the central of amsterdan.
Beds were very comfortable, staff helpful and friendly, excellent breakfast, very good location.
Staying on the canal - something unique to Amsterdam - and reasonably quiet. Not applicable
The location excellent for starting city exploration wi fi access restricted one mobile device
Staff very friendly and helpful at all times. Was very convient to town centre, and the trams, and Metro In our en suite there was no shower curtain, which made having a shower, awkard trying not to wet the floor (room 123)
We liked the room. The hotel was in quiet area, but still close to "action".
location, location- the space of the rooms.... no shower curtain or door for bathing...
Comfort and hospitality The only thing would be the noise in the morning of varoius trucks, trams, vans and shit that seemed to want to make as much noise as humenly possible!! Apart from that our stay was 1st class
I liked the location, the staff were quite helpful re: finding cheap parking. The room was clean and modernly furnished. I liked that the windows opened. I prefer flooring over carpets anyday. but it was not a big issue. The water pressure was not very strong either.
the staff at this hotel were very friendly and very helpful also they had perfect english our room was beautiful and spotless clean and it is in a great location near everything you want to see
Location. Quiet room. One person staffing the reception desk made for long waits.
I liked the location it was right in the middle of alot of action.
location, overall of the hotel internet is not free !!
the rooms were really comfortable and the staff friendly and welcoming Breakfast was overpriced-cheaper to get breakfast at other establishments
The location More service during breakfast
Nh standart ( with small rooms). . Location is central but some rooms may be noisy, many bars and clubs around. Bus ( train) at the door. Cars and taxis can not reach the hotel recepton entrance (have to stop 50meters way) what can be inconvenient for ones with heavy luggage. The room and bath small, there are other NH's better that ths. Internet must be free in hotels of this standart, with hotels do not charge tv usage why should they charge for internet???
Friendliness of staff and excellent room decor. Also location Not very good first night as noise from disco until 2.30 am prompted us to complain and have our room changed but not unfortunately until next night and as we were only there two nights it was a bit disruptive. Staff very amenable
Great cozy hotel in a great location. Free beer, wine and evening cheese and snacks is really great. I would recommend to anyone to stay there. The wifi was a bid slow at times but perfectly acceptable most of the time.
All-inclusive (mini bar, food and drinks at the lobby, breakfast)
An excellent location with very friendly staff and comfortable accomodation. The free bar and snacks in the lounge area made it a very sociable hotel too. Nothing it was excellent all round.
The hotel has a very pleasant and relaxed atmosphere - it's almost like staying at someone's home. You can sit by the fire with a glass of wine (included in the room rate) and read or relax. The breakfast is good, with an extensive buffet and hot dishes prepared to order. Because of the location, which is very central and excellent in most regards, taking a car to the hotel is not advisable as parking is hard to find and very expensive. I would recommend using public transport if possible - it is quite extensive and efficient in Amsterdam.
1. helpful, friendly staff 2. complimentary snacks and beverages 3. location
Staff were fantastic. The food/drink concept is very welcome and helpful in such an expensive city. Good showers. I would agree with some comments that the rooms are a bit plain. If the rooms had the detail and decor of the reception areas it would be excellent.
Excellent location, very comfortable. The staff is very sharp, attentive and friendly. The breakfast is great as is the self-serve bar. I wish they had a gym, though they can send you to a local gym a couple of blocks that's quite reasonable.
It was central, comfortable, had a very nice breakfast and it's inclusive concept was brilliant.
All in price drinks snacks and beakfast
Central location within the city center. Hotel staff very friendly and efficient. Good breakfast. Good idea to have free access to coffee machine, drinks and snacks. However, for alcoholic beverages, we would have liked to have the option of paying for premium/better quality drinks. The room was very small and the "canal view" is of no real interest. No restaurant in the hotel so the choice for room service menu is very poor.
This is such a warm and welcoming hotel. The staff is remarkably pleasant. The location is great. The rooms are comfortable. The lobby is a great place to hang out.
Hotel staff was great. Room was small but well layed out. Resturant was awful. Awesome smells, looked elegant, but food was terrible. Told the server and no offer of replacing or anything was offered. While view of city street was great, windows did not block out street noises.
Good location and staff I ended up in some room I the back corner that looked nothing like the pictures, and the heat didn't work.
Friendliness and cleanlilness Lack of hot drink making facilities in the room
The room was very clean and quiet. Although our room was close to the lift we heard no sound from it.
Poor shower pressure. It was a smoking room.
The shower was poor and the hair dryer was weak - it was being replaced on the day we left!
Convenient location No bar facilities
location, size of room, late checkout time The staff rang us one morning to find out when we were going out so they could clean the room....we felt a bit pressured to leave the room!!
Hotel is located in real centre of Amsterdam.
Most of the Staff were nice and cooperative, The Triple room was in good size by european standards. the location was good approx. 7 mins to Dam square. plenty of resturants and cafes in the surrounding area. In the first day , we were given a triple room in the basement and this room was terrible by any standard, no air conditioning and no good airing and the most disturbing thing is that you will hear each and every word from your neighbors since there were no sound proof in the rooms, we asked for another room and it was better but the sound proof problem continued, which made us uncomfortable , you would even hear your neighbors when they close or open the doors and you’d think they are knocking your door, it was that bad. Another thing is one of the staff was really rude when I asked for changing the room she treated me really badly and when I came to the reception to continue discussing something that I discussed with her in the phone she was talking very angrily and she said it is strange of me to discuss with her something we agreed upon! What kind of customer service is that?? But I had her apologize to me for her disgraceful behavior. And told here not use such words with customers again. The hotel was undergone a changing from a 3 stars hotel to a 4 stars hotel, and they were too busy and it was very missy and disturbing, I think some staff didn’t realize yet that they are in a four stars hotel and they need to be up to standards in term of customer services and general attitude. I will never even think of recommending or staying at this hotel again. I have stayed in a lot of 3 and 4 stars hotels in Amsterdam and it was good hotels.
The location of the hotel is perfect. The hotel is redecorated / refurnished so it's like brand new! Corridors could need a little more light.
The location was great and the staff was friendly, service orientated & knowledgeable. The beds are hard and rooms can be a little noisy - ask for 1 near top floor & away from elevator. A room switch was given to us & the new room was great.
The hotel had an amazing location close to the heart of Amsterdam. We were able to walk or ride our bikes everywhere we wanted to go. It was loud some nights, but the hotel provided ear plugs.
We liked the rooms and the comfort of the beds. Good standard of cleanliness. Polite staff. Flat screen TV was great!
The service was excellent. The staff quickly and competently tended to my every need. The decor was an interesting new art deco. The bathroom was big and clean. Awesome! Location. The Sunday night disco across the Rembrandt Plein from the hotel was crazed.
staff very warm friendly. place safety and reasonable price
Centrally located, nice clean room Centrally located in the middle of the noisy area... difficult to sleep before 5am due to the noise outside
Location The bed was too hard and uncomfortable
The friendliness and helpfulness of the staff were excellent amd the breakfast very tasty and plenty The chairs in the room were not comfortable
Excellent room for the money. Convenient & Comfortable. Terrible service.
Location Poor state of common areas, especially landing for lifts No air conditioning in room
old fashion hotel the bath was not so comfort, and also water in the bath was so low, and change the degree with out permision,
Great Location and Great Staff
the location the internet demand for payment. it should be free
size of the room was more than expected room was clean interior rooms have a poor view. Little natural light in our room due to layout
The hotel is centrally located to many of the museuems and sightseeing sites. Take Tram 4 from Centraal Station and you are within 100 m of the hotel back entrance near Rembrandt Square. Excellent staff and top quality breakfast start your day off right. Great value for the money.
Location location location. The staff was nice but overbusy so sometimes they didn't have time to properly take care of everyone. Room was big and clean A bit chilly in the room, they said it was not possible to regulate the heating because it was share with other rooms. Very rich breakfast buffet,but too much expensive for the price. Shuttle service came 40 minutes late and took 1h to get me (at last) to the hotel.
Staff are excellent/location is excellent/rooms are modern and spacious/non-smoking floor No
Location It was kind of old and the room was cold because of the windows
Please write at least 15 words
Amazing location, very helpful staff. Room was very comfortable.
The location We booked a double room but got two single beds pushed together. Pretty uncomfortable
Excellent rooms, most comfortable beds I've ever slept in, fabulous location and no noise atall, great aircon, all in all a five star experience! Only being really fussy, there was no shower screen and although this could drain into the bathroom floor it wasn't sufficient to stop it reaching the carpet of the bedroom, not very good design!
The location of the hotel only The staff spoke to you like you like you are stupid essp the guy working as a concierge. The bathroom was extremely small with dirty walls and black stainscreen in the wall lining. The roomovers looked nothing like the pictures.
Good value for money considering the location The part of the hotel where i stayed would need to be refurbished. I'm generally not fussy but i would have appreciated cleaner bathrooms.
Unfriendly & authoritarian check in staff, not customer orientated. Run down rooms not expected from Best Western.
Located next to Rembrandtplein with trams and restaurants, Terry at the bar was AMAZING! Broken elevator, tiny room, shower was awkward, hot water broke, bathroom door was a shower door
Only the fact that there was free wifi Small room, barely 6*8.. TV was crap, battub was the smallest I have ever seen, didn't know they made it this tiny... Room had odor, housekeeping didn't change bed sheets nor did they clean the floor, just placed new towels in.
It was closed to the festival I was attending. Silent rooms. The rooms are completely small, nothing to do with what they show in the pictures in this webpage. Even the wardrove was impossible to be open because of the space. The room cleaning was not good at all.
Location. Clean. Tiny shower in bathroom. Curtains didn't quite close to block all light.
Comfortable room, although not very big, good bed and very nice sheets. Enough storage space for clothes. Nice bathroom. Excellent location! Hotel stuff (apart from concierge) not really customer friendly.
Location in relation to sights in town -Room was not what was on the website -Staff double charged me and sought to charge me a city tax on an erroneous charge -Wi-Fi was rarely working
Great location, room was clean, comfortable The concierge was very helpful Good WiFi connection :)
good location 5 minutes from the shopping district and 10 minutes from most attractions. There was building work being carried out in the hotel that we weren't informed about and this started at 6am. so each morning we stayed we got woken by loud banging. in future i wouldn't return to this hotel due to the construction work not being disclosed at check in or appologised for on leaving.
Good location close to points of interest. Sparse furnishing and poor maintenance, dirty carpets, cold room.
nothing Paper thin walls, tiny rooms, unhelpful front desk and manager/owner ?!
They ripped me off for extra stuff that I wasn't supposed to pay. Also got my phone stolen in the room. Travelers be aware!!!
renovated rooms, great location, good breakfast rooms are a bit small, which is probably expected for Amsterdam