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Clean room. Plenty of towels. Friendly staff. Easy check-in and check-out. Shower had a obvious crack and you tell they tried to cover it... No DVD player
The hotel room was clean, quiet and spacious. The bed was one of the most comfortable I've ever slept in. The Cracker Barrel restaurant across the street was convenient and delicious. I'd definitely recommend this hotel!
I liked the cleanliness, the layout, and overall ambiance. The pillows were rocks!
I stayed one night at Courtyard Alexandria for a business trip. Once I arrived, parking was great, the staff was very welcoming, and the lobby was actually active with people at the bar or just hanging out with friends, etc. The check in process was very quick which was great after a long day of traveling and work. The room was clean, spacious, and had all of the amenities I was looking for. Microwave, coffee machine, and the refrigerator were great to have. The location was great as there were many restaurants and stores within walking distance or a few minutes drive. I had a hard time finding the place initially because it's behind other businesses and fast food restaurants. But after driving around the area for a while, I finally found access to the hotel. A sign from the street saying "enter here for Courtyard Marriott" might have been helpful.
Price is fine and is close to everthing
good location, courteous staff, clean rooms
We were turned away because they do not rent to locals? Very odd policy. Turned out to be good for us because the Holiday Inn across the street was much cleaner.
The location of the hotel was good and close to everything you need in this small town , like Near a convention and conference center and not too far from the airport. They served a nice hot breakfast and the staff was pleasant. Business client tracked foot prints of mud in on carpet and it stay on the floor for two days. People were allowed to sit outside in hallways talking late into the night. The breakfast area was overly packed and kept running out of food. And the pool area was really for looks, it was very small, not clean and juccuzi had no heat and it was not clean either.
The staff was very friendly and welcoming. Bathroom was fairly clean but random hairs, humid room could be addressed.
I liked the design of the pool and the people we met while staying there. I liked that they gave us two beds when we accidentally clicked to reserve one, and I liked the way they designed the bathroom, with the sink in a corner vs taking up a whole wall. But after that my review goes down hill. When we drove up we thought the place was closed, all the windows were darkened on the most prominent building. We weaved our way through the crumbling parking lot and then decovered the real front entrance. Behind a lg fix-it van a long haired man was laying on his back in the grass to the right of the doors. We made our way inside and the staff greatest us with dead eyes and no smiles. I glanced out to the pool we were so looking forward to and I noted the grass was overgrown and there were beer bottles and cigarett butts here and there. Gross. We had to wait extra long for the computers to load but we finally got a room without any friendly exchang from the desk worker. Our room was clean but smelled like it was sprayed down with old cologne. Most of the furnishings were pretty beat up but the beds were nice. I later had to take a trip to our car and noticed how untrimmed and unkempt the landscaping was. We couldn't decide if we wanted breakfast there or out but it's a good thing we chose to enjoy sleeping in because at 8 the place was busting with people but the staff couldn't catch up because they were still setting up. There was some hot items out but most people were waiting on forks and spoons or milk. Needless to say I was sad we didn't rebook at Comfort Suits over by Cracker Barrel were we booked on our way to TX, we felt pampered there and paid about the same if not less.
bed was comfortable, room was clean There was smoking on my floor and I was not informed of this when I checked in. I am not used to there being smoking inside anymore and i didn't think to ask. I am not a smoker. The hall smelled like cigarette smoke as well as my room. The front desk person told me that there was a smoking suite on the 2nd floor where my room was, but that there were no other rooms available. There was an ashtray in my room, but she said my room was not a smoking room. There was not any signs saying no smoking though. Luckily the window opened and it was cool enough outside to sleep with the window open.
The location was perfect for the purpose of our trip. Hotel staff were accommodating. The breakfast was a bit lacking.
Liked having breakfast at the inn. It was quite good, although they picked up immediately at the closing time! With the two restaurants next store didn't mind not being able to eat at the inn. Main problem with location was trying to get to the inn from the main highway. Had problem accessing Frontage Rd.( I think that was the name), particularly at night.
Chose this hotel because of indoor pool and complimentary breakfast which I saw as great features for the two 5 yo kids and for my baby boomer parents. 1) The hotel consisted of a number of disjointed buildings which was a hassle with the rain. 2) Customer service at the front desk level was horrible. I asked for a few extra bags of caffeinated coffee and was told that there was " Not anymore caffeinated coffee in the entire hotel". Luckily the maids reached into their carts and obliged with terrific attitudes. 3) Staff working the complimentary breakfast gave NO smiles and appeared to be annoyed that ppl showed up. We received a prepackaged cereal box that had been obviously opened previously. 4) Rooms were small, poorly cleaned, & lacking in soap, towels (of all sizes), and toiletries, including toilet paper! There was one (1) bar of soap and 3 towels for a room booked for 3 adults and 2 tots. Overall experience: POOR I would not stay there again!
there was nothing to like. we were too tired to go somewhere else. flies breeding in our room, hair in the bathtub, carpet frayed and pulling up, short of towels, we received a free with our room breakfast but were afraid to eat it.
the staff was very friendly. the room was very clean. it was overall a very pleasant experience. i have no complaints.
I liked the location. I was visiting Oakdale, LA, so it was convient. The rooms need a serious upgrade. The tv was old, not a large variety of channel selection. The room had flies, and they allowed pets. There was no refrigerator or microwave, and the sheets had not been changed.
The front desk lady was great and the manager was awesome and very accommodating Having to switch rooms due to uncleanliness
Nasty!!!! Blood on comforter and blanket. When we showed front office wanted to argue about it. Blood is blood peeioxde wouldn't have solved that arguement. Got our money back went down the street.
Location. Everything. Second worst hotel experience of my life, and I have been in the travel business for 25 years. Cannot conceive of a national chain allowing a property such as this to be affiliated with them.
Location and price No blow dryer, old tv, fleas,no clock, no wifi, air conditioner cool but not cold, toilet did not flush all the way, mostly contractor groups there, no coffee or breakfast.
Beautiful clean room Right off the Highway Big bathroom
Front desk very friendly. Spacious clean accommodating rooms.
We went for a baseball tournament. All of the families stayed here and it was great! They had a little store in the front that had everything you could need with reasonable prices. We will def go back! Staff was very friendly, the rooms were clean and bigger than I expected, and the beds were comfy! Softer sheets are needed, but that is my only "no so good" review.
Yes horrible staff
ABSOLUTELY NOTHING! The room stunk, the carpet was sticky, the night manager kept us up all night banging and kicking on the room next to us, highly overpriced for quality of room, held a $50 damage fee on my credit card for 3 days after we had checked out. Worst hotel EVER!
It was close to the ball park. The hotel was dirty, old, and run down looking. The carpets/room smelled and the gym area really had a bad ob odor.
The lady was very welcoming when I checked in. The bed was uncomfortable, the sheets felt like I was laying on sandpaper, and I would have been better off sleeping with a balled up towel instead of those pillows!
It had a bed in it. The swimming pool was closed due to the filth, it was green & slimy. It had rats that kept us awake at night. The upstairs bathroom flooded so it flooded our bathroom. And you could tell it had happened many times in the past. The shower curtain fell. sic
The bed was comfortable The hot water did not work for both nights. The wifi also did not work.. it kept kicking me off after only a minute.
Wanted 2 beds only got 1. Room was nasty and staff was rude All of it
Large variety of breakfast items,friendly staff, comfy beds Pool was dirty and very small compared to pics which was very upsetting because after a stressful week I wanted to relax in the pool.
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Nothing Alot! The floors were terrible! Dirty, had crumbs all over, smelled the mold, found a couple of cheese wrappers on the desk, hair in the bathtub, on towels and on floor, around the edges of the bathroom floor were just disgusting! Microwave was even dirty
The front desk at check in and check out were excellent. Hotel employee was particularly good and also knew the community and made excellent suggestions for supper. No. Would have no reservations about staying there again if I was in Alexandria.
It was near where I need to go in town. It was way over priced for what it was. It was very run down and there were stains on the furniture and the place has a bad stale odor.
Location, cleaniliness, price
Friendly staff; rooms were clean; bed was excellent-very comfortable! A little rough around the edges;could be cleaner in stairwell and hallways.
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Nice room, later out well. Clean . Room was not ready at 3:00 pm check in time. Smell of smoke overpowered air freshener.
The only good thing about this hotel was the new employee that handled the happy hour duty,was very pleasant,and helpful. Had to ask for toilet paper twice.Dirty elevator.Not safe due to non guest staying in the lobby all night.Also,hanging out in cars in the parking lot all night.Very unsafe.Went through many times,and nobody was ever at the front desk.Strange,and scary.
The room was very nice and the bed was amazing! The bathtub was slightly questionable, but not so much that I was afraid to shower.
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Easily accessable but out of the main flow of traffic. Accidentally booked a smoking room. My fault but it was the last room at the hotel so I couldn't swap. Room was ok other than the smoky smell.
clean friendly staff really good breakfast no
Comfortable bed and clean room. The gym needs a little work.
Front desk staff was amazing about handling an early check in issue that I was faced with. Very professional and courteous. The back door was not locked during my stay.