Overview

Best Western Sovereign Hotel - Albany

1228 Western Avenue, Albany, NY 12203-3326, United States
+1 518 489 2981

RM 384+

Overall guest ratings

7.3/10 Good
Based on 1,614 reviews

Review highlights

  • 9.1
  • 8.7
  • 4.6
  • 3.4

Nearby

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    About

    Welcome to the Best Western Sovereign Hotel Albany! When staying at our Albany hotel, a trip to the Crossgates Mall is a must, whether you’re here for an event at SUNY Albany (Albany University) or just getting away from the city. A great academic community, the College of Nanoscale Science and Engineering (CNSE) and the College of St. Rose are also in the neighborhood. We cater to all guests, whether you’re a healthcare professional at Albany Medical Center or simply touring a nearby college campus, our friendly staff members will make you feel at home. Catch a game at the Times Union Center or take a stroll around Washington Park. The Palace Theatre always features exciting shows and don’t forget to attend a SUNY athletic event. They bring athletes and fans to the area from around the country. Take in a Guilderland Soccer Tournament or visit the Saratoga Racecourse for an adrenaline rush. Even if you’re here to take the NYS Bar Exam, it’s important to treat yourself after those months of studying. How about a trip to the Altamont Fairgrounds to see what’s happening? All year-round there are special events taking place. Employees of General Electric (GE®) and Global Foundries® are a couple of our regular guests, and we prioritize business travelers who want to feel at home. Close to the Amtrak Rensselaer Station and Albany International Airport, traveling is easy at our Albany hotel. Nearby, the NYS Museum and Empire State Plaza are must-sees for vacationers. Tour the capitol buildings and try out some of the local fare. Afterwards, you can rest easy in your spacious room with luxurious bedding. It’s the little touches that make any trip special, and we combine the best in service with the best amenities. Book a room at the Best Western Sovereign Hotel Albany now!

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    Amenities

    • Complimentary breakfast
    • Fitness centre
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for disabled guests
    • Laundry service
    • Room service
    • ATM on-site
    • Business centre
    • Cribs available
    • Laundry facilities
    • Meeting/Banquet facilities
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free airport shuttle
    • Free parking
    • Train station shuttle
    • Designated smoking area
    • Storage available
    • Wedding services
    • Internet
    • Pool table
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    Reviews

    Guest reviews

    Overall rating

    7.2 Good
    Based on 1,665 reviews
    • 9.1 "Excellent value."
      10.0 "100% were happy with the price of the breakfast."
      10.0 "100% thought it was a great value."
    • 8.7 "Location is great."
      9.4 "94% liked the proximity to sightseeing."
      8.9 "Easily accessible by car, said 89%."
      9.6 "96% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.3 "93% thought parking was inexpensive."
    • 8.4 "Breakfast is good."
      10.0 "100% were happy with the price of the breakfast."
    • 8.4 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.3 "73% thought the service was very professional."
    • 5.5 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
      5.7 "Dining area was clean enough, according to only 57%."
    • 4.6 "Not very comfortable."
      4.9 "51% didn't like the uncomfortable beds."
      4.9 "51% said rooms were small."
      3.9 "61% thought it was too noisy."
      1.8 "Air conditioning was criticized by 82%."
      1.0 "90% criticized the small bathroom."
    • 3.4 "Internet is poor."
      2.3 "77% said the wifi quality was bad."
    • 3.2 "Horrible vibe."
      2.7 "73% criticized the unstylish hotel."
      2.7 "For 73%, the lobby entrance was sub-standard."
      3.3 "67% didn't like the unstylish hotel."
    • 2.6 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
      2.7 "For 73%, the lobby entrance was sub-standard."
      0.5 "95% complained about the elevator."
      2.2 "78% thought the facilities needed updating."
      1.0 "90% didn't like the architecture."
    • 2.3 "Disappointing wellness & sports facilities."
      3.3 "67% didn't like the fitness area."
      0.0 "100% were unhappy with the sauna."
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    Overall rating

    7.6 Good
    Based on 566 reviews
    • 9.2 "Excellent value."
      10.0 "100% were happy with the price of the breakfast."
    • 8.5 "Location is great."
      9.4 "94% thought parking was inexpensive."
      9.3 "93% liked the proximity to sightseeing."
      9.6 "96% liked the proximity to shopping."
    • 8.3 "Breakfast is good."
      10.0 "100% were happy with the price of the breakfast."
    • 8.1 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
      7.2 "72% thought the service was very professional."
    • 6.0 "Rooms are ok."
      5.3 "Beds were acceptable for 53%."
      6.8 "Only 68% said rooms were clean enough."
    • 5.1 "Average comfort."
      5.3 "Beds were acceptable for 53%."
    • 3.8 "Internet is poor."
      2.8 "72% said the wifi quality was bad."
    • 3.3 "Vibe wasn't good."
      2.7 "73% criticized the unstylish hotel."
      3.0 "For 70%, the lobby entrance was sub-standard."
    • 2.5 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      3.0 "For 70%, the lobby entrance was sub-standard."
      0.4 "96% complained about the elevator."
      2.1 "79% thought the facilities needed updating."
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    Overall rating

    7.1 Good
    Based on 599 reviews
    • 8.8 "Great service."
      9.5 "95% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
      7.2 "72% thought the service was very professional."
    • 8.8 "Location is great."
      9.5 "95% liked the proximity to sightseeing."
    • 8.4 "Breakfast is good."
      10.0 "100% were happy with the price of the breakfast."
    • 5.4 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 5.2 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
      5.5 "Beds were acceptable for 55%."
    • 4.8 "Not very comfortable."
      4.7 "53% said rooms were small."
      4.1 "59% thought it was too noisy."
    • 3.3 "Internet is poor."
      2.2 "78% said the wifi quality was bad."
    • 3.0 "Horrible vibe."
      2.7 "73% criticized the unstylish hotel."
      2.6 "For 74%, the lobby entrance was sub-standard."
    • 2.6 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
      2.6 "For 74%, the lobby entrance was sub-standard."
      0.8 "92% complained about the elevator."
      2.2 "78% thought the facilities needed updating."
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    Overall rating

    6.4 Good
    Based on 233 reviews
    • 9.2 "Excellent value."
    • 8.6 "Location is great."
    • 8.3 "Breakfast is good."
    • 7.9 "Good service."
      7.5 "75% said the reception staff was great."
    • 5.1 "Average cleanliness."
      5.7 "Only 57% said rooms were clean enough."
    • 4.6 "Rooms are not good."
      4.3 "57% didn't like the uncomfortable beds."
      2.5 "75% complained about the bathroom."
      1.7 "83% found problems with the furniture."
      2.1 "79% thought they were poorly maintained."
      2.0 "Air conditioning was criticized by 80%."
      4.0 "60% had problems with the shower."
      2.7 "73% said the bathroom was dirty."
    • 4.0 "Not very comfortable."
      3.7 "63% thought it was too noisy."
      4.3 "57% didn't like the uncomfortable beds."
      2.0 "Air conditioning was criticized by 80%."
    • 3.2 "Horrible vibe."
      2.9 "71% criticized the unstylish hotel."
    • 3.2 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
    • 2.6 "Terrible amenities."
      2.5 "75% thought the building wasn't nice."
      0.4 "96% complained about the elevator."
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    Overall rating

    7.5 Good
    Based on 266 reviews
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
    • 8.9 "Location is great."
    • 8.2 "Breakfast is good."
      10.0 "100% were happy with the price of the breakfast."
    • 5.4 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 5.3 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      5.2 "Only 52% said rooms were big enough."
    • 4.9 "Not very comfortable."
      5.0 "Beds were acceptable for 50%."
    • 3.4 "Internet is poor."
    • 3.0 "Horrible vibe."
      2.7 "For 73%, the lobby entrance was sub-standard."
      2.4 "76% criticized the unstylish hotel."
    • 2.4 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      2.7 "For 73%, the lobby entrance was sub-standard."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    data provided by TrustYou

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